Sales Support Analyst

Fiserv•Milwaukee, NJ

3d•Onsite

About The Position

As a Sales Support Analyst, you will support debit network growth by serving as a client advocate for issuer, acquirer, merchant, and financial technology clients. You will work closely with business development, relationship management, and cross-functional partners to deliver operational and analytical support, improve client outcomes, and strengthen network performance across debit payment programs.

Requirements

6+ years of experience in debit payments, electronic payments, banking, financial services, or a related industry supporting client accounts, network operations, or business analysis
6+ years of experience in account support, relationship management, sales support, or client-facing operational roles
6+ years of experience performing financial analysis, data analysis, reporting, and issue resolution using structured business processes
Experience using customer relationship management tools, Microsoft Excel, Microsoft PowerPoint, and related business applications to manage client activity and present findings
Ability to analyze interchange, billing, account performance, and authorization trends and translate findings into clear business recommendations
Bachelor's Degree in business, finance, economics, analytics, or a related field, or equivalent combination of education, related experience and/or military experience

Nice To Haves

Experience supporting debit networks, card networks, or payment acceptance ecosystems
Experience working with issuers, acquirers, merchants, or financial technology clients
Experience preparing competitive network reviews or business performance presentations
Experience working with service level agreements and project request tracking

Responsibilities

Partner with business development and relationship management teams to support client needs and contribute to growth across debit network programs
Perform interchange analysis, billing research, and account-level reviews to identify issues, recommend actions, and support client decision-making
Generate and analyze recurring business review data, service metrics, and competitive network insights to measure performance and inform account strategies
Support issuers and merchants with analysis and recommendations to improve debit payment authorization rates
Submit, track, and manage project requests to help ensure completion within defined service level agreements
Coordinate with internal teams across operations, product, finance, and client support to resolve issues and advance client initiatives
Maintain accurate records, reporting, and documentation using customer relationship management tools and standard business applications

Benefits

Fuel Your Life program to support your physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards
Eight Employee Resource Groups to foster a collaborative culture and expand your network
Unparalleled professional growth with training, development, and internal mobility opportunities
Medical, dental, vision, life, and disability insurance options available from day one
Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan
Tuition assistance and reimbursement program
Paid parental and military leave