Sales Support Analyst IV

Sinch • United States,

2d • $56,000 - $84,000 • Remote

About The Position

As a key member of our Customer Success team, you will play a pivotal role in driving our ambitious sales goals. In this dynamic Sales Support Analyst position, you will take on a diverse range of operational responsibilities that empower our sales engine. Your work will directly impact our growth and be essential in maintaining our stellar reputation for exceptional customer satisfaction.

Requirements

• 1+ year(s) of experience in a sales support role or equivalent work experience
• 1+ year(s) of experience in CRM software, ideally Salesforce.com, and Microsoft Office
• A solid understanding of sales performance metrics and KPIs.
• Keen problem-solving abilities to proactively navigate challenges.
• The organizational agility to multitask and manage competing priorities seamlessly.
• A sharp eye for detail to ensure accuracy in all your operational activities.
• Exceptional communication skills, both written and verbal, to connect effectively with our team and customers.
• A genuine customer-first mindset with strong service skills.
• A collaborative spirit and the desire to be a supportive, effective team player.
• A self-motivated, optimistic attitude that brings positive energy to the workplace

Responsibilities

• Collaborate with Customer Success Managers (CSMs) and Cross-Functional Teams: Provide ongoing support to CSMs and collaborate with other departments to ensure seamless customer experiences.
• Manage SMS Rate Updates: Regularly update and maintain accurate SMS rate information in the system, ensuring timely and precise adjustments.
• Handle Provisioning and Billing Requests: Submit and track provisioning and billing requests using the CRM system, ensuring prompt and accurate processing.
• Maintain and Update Account Data in Salesforce/Nova: Manage and update customer account information, including addresses, ownership details, and other critical data, ensuring accuracy and consistency across platforms.
• Data Reporting and Auditing: Generate, analyze, and audit data reports to support decision-making and ensure data integrity across the organization.
• Develop Training Materials: Create and maintain comprehensive training documentation for new processes, including both written guides and recorded tutorials.
• Engage in Company Meetings: Actively participate in and present at various internal meetings, contributing insights and updates to drive team alignment and progress.

Benefits

• Comprehensive market competitive medical, dental, and vision plans.
• Variety of supplemental plans to meet individual needs including access to telehealth for all participants.
• Free virtual counselling resources through our global Employee Assistance Program.
• Roth and Pre-tax 401(k) options including an employer match for all participants.
• Generous paid time off program.
• Paid parental leave and family planning support.
• Flexible remote work offerings.
• Paid time off to support a volunteer program of your choice.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed