Sales Support Administrator

Travis Association for the Blind/Austin Lighthouse•Austin, TX

About The Position

The Sales Support Administrator supports the government sales team by providing responsive customer service, accurate order processing, and proactive account management. This role serves as a primary point of contact for current customers, coordinating internally across procurement, finance, and operations to ensure accurate and timely fulfillment. The position operates within TAB's AbilityOne and SKILCRAFT product lines and contributes to the retention and growth of existing accounts.

Requirements

Knowledge of federal government contracting principles, including AbilityOne Program requirements, SKILCRAFT products, and FAR Subpart 8.7 mandatory source provisions
Skill in customer account management, including order processing, quotation preparation, and issue resolution
Ability to communicate clearly and professionally in written and verbal form with internal teams and external customers
Ability to analyze customer needs and coordinate across departments to develop and deliver accurate solutions
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook
Skill in data entry and order management with a high degree of accuracy and attention to detail
Able to read, comprehend and understand information and ideas presented in writing or in alternative form
Able to multitask, prioritize, and manage time efficiently
Demonstrates sound work ethics
Possesses cultural awareness and sensitivity
High school diploma or equivalent required
Two (2) or more years of experience in customer service, inside sales, or order management

Nice To Haves

Associate's or Bachelor's degree in Business, Marketing, or a related field
Experience with government or B2B sales environments
Familiarity with AbilityOne Program, SKILCRAFT products, or federal procurement processes
Experience with CRM or order management software

Responsibilities

Responds to customer inquiries regarding pricing, product specifications, delivery timelines, and order status in a timely and accurate manner.
Enters and processes customer orders in the order management system, verifying accuracy of item numbers, quantities, pricing, and shipping details.
Manages assigned customer accounts, maintaining current contact records and tracking account activity to support retention and satisfaction.
Coordinates with internal teams including procurement, finance, and warehouse operations to confirm product availability, resolve fulfillment issues, and communicate updates to customers.
Prepares and issues price quotations in accordance with established contract terms, GSA schedules, and AbilityOne mandatory source requirements.
Expedites open orders as needed, proactively communicating delays or substitutions to affected customers.
Follows up on customer interactions to confirm resolution and identify additional needs or opportunities.
Supports the outside sales team with account documentation, customer correspondence, and internal coordination for new business development activities.
Maintains knowledge of SKILCRAFT products, AbilityOne Program requirements, and applicable Federal Acquisition Regulation (FAR) provisions governing mandatory source procurement.
Documents customer communications, complaints, and resolutions in the CRM system in accordance with department procedures.
Complies with and assists other employees understand and comply with TAB's policies and procedures.
Behaves in accordance with the key behaviors aligned with TAB's Core Values of Leadership, Integrity, Growth & Innovation, Heart and Teamwork (LIGHT).
Other duties as assigned