Sales Support Administrator - onsite west of Pittsburgh, PA
About The Position
The A.C.Coy Company has an immediate opening for a Sales Support Administrator role. This position will optimize the sales/order fulfillment process. The role involves processing orders from international customers, ensuring their satisfaction, and managing the administrative and IT monitoring of orders. Responsibilities include processing complex orders with multiple options, international transport, and compliance with contractual commitments. The administrator will review quotations, validate items, pricing, and customer setup, ensuring quotes are not signed without approved changes. They will verify approved quotations are converted into accurate sales orders and monitor their progress through the order-to-cash process. The role also involves monitoring margins and other KPIs, tracking delivery performance, and developing/implementing order management processes to enhance efficiency and accuracy. Additionally, the administrator will provide administrative support for export to new markets, analyze order data for trends and improvements, and collaborate with IT to optimize order management systems. The position requires participation in monthly Demand & Supply Review Meetings.
Requirements
- Bachelor’s degree in business administration, Supply Chain Management or equivalent experience
- 3-4 years' experience with supporting a sales department
- Data entry/processing of orders
- entering par #'s and pricing
- Monitoring of sales process
- Proficiency in ERP systems and order management software, preferably NetSuite, and MS Office
- Excellent communication and interpersonal skills demonstrate a customer-focused mindset
- Ability to coordinate effectively with cross-functional teams to achieve shared objectives
- Attention to detail and strong organizational skills
- Strong analytical and problem-solving skills
Responsibilities
- Contribute to the processing of orders from international customers and guarantee their satisfaction
- Ensure the processing and administrative and IT monitoring of orders, ensuring that precise and fair information is disseminated.
- Process complex orders involving multiple options and references, international transport and compliance with contractual commitments specific to each customer
- Review quotations and validate items, pricing, customer setup, and ensure the quote is not signed without approved changes
- Verify approved quotation is converted into an accurate sales order and monitors the progress through the order to cash process
- Monitor margins and other KPI’s/ Monitor a dashboard to follow up the performance of delivery / KPI on service
- Develop and implement order management processes and procedures to enhance efficiency and accuracy
- Provide administrative support in cases of export to new markets
- Analyze order data to identify trends, bottlenecks, and opportunities for improvement
- Collaborate with IT to optimize order management systems and technology
- Monitor key performance indicators (KPIs) and report on order management performance
- Participate in the monthly Demand & Supply Review Meetings
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
