IT Project Manager- onsite west of Pittsburgh, PA

A.C. Coy • Robinson Township, PA

13d • Hybrid

About The Position

The A.C. Coy Company has an immediate opening for an IT Project Manager role. This is a contract-to-hire or full-time position. The role requires the ability to lead, facilitate, coordinate, and track daily activities to ensure projects are completed on time and successfully, aligning with organizational goals, departmental policies, and contract terms. Key aspects include managing customer expectations and satisfaction through effective communication, creating and utilizing project plans with clear milestones, managing project scope and priorities, proactively identifying and resolving risks, and escalating issues as needed. The role also involves providing leadership to customers and project teams, forecasting revenue, and demonstrating general IT proficiency with software as a service-based platforms.

Requirements

• Bachelor’s degree or relevant experience
• 4-6 years of IT Project Management experience
• Demonstrated experience in client support and direct client communications
• Ability to lead client meetings and capture meeting notes and action items
• Ability to work independently and with a team
• Ability to understand and interpret technical requirements and translate those requirements into project plans and technical documentation
• Ability to manage multiple project tracks demonstrating attention to detail, following up on all open items until resolution is reached
• Ability to rapidly adjust and be flexible based on the project’s needs. Each client implementation is unique, which makes it a very exciting industry to support
• General IT proficiency leveraging software as a service-based platform
• Strong written and verbal communication

Nice To Haves

• Prior Help Desk experience would be helpful
• Working as a member of the Tier II/escalation team

Responsibilities

• Lead, facilitate, coordinate, and track the day-to-day activities which are required to ensure the project is completed on time, successfully, and in a manner consistent with organizational goals, departmental policies, established processes, and/or the standard terms and conditions of the contract
• Managing customer expectations and satisfaction of products, services, and projects by demonstrating effective communication skills, verbal and written, with customers, project teams and leadership
• Creation and use of project plans for assigned projects, which include clear milestones and assignment of project task responsibilities; Use of all governance tools (scope document, project status reports, risk and change logs, etc.), for all assigned projects, for effective management
• Successfully manage the scope of the deployment project, including customer priorities
• Demonstrate a proactive approach to identify risks to project success; develop effective action plans for resolution
• Appropriately manage/escalate project issues or risks both internally and to the customer
• Providing leadership and direction for customers, project teams, and deployment staff
• Accurately forecasting current and future quarter revenue for each assigned project

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level