Sales Support Admin

Mariner Finance•Nottingham, MD

1d•$20 - $23•Onsite

About The Position

Since 1927, the Mariner Finance family of companies has provided customers with creative, flexible, and convenient lending options. Headquartered in Baltimore, Mariner Finance operates coast-to-coast with physical locations in over half the states. With a growing number of employees, superior customer service remains the cornerstone of our business, and we pride ourselves in delivering a variety of loans with an enhanced focus on exceptional service. We work with customers to find options that are beneficial to their specific needs, which is why we are recognized by our customers as one of the community’s consumer finance companies of choice.

Requirements

High school diploma or equivalent.
Minimum of one (1) year experience in an office setting with demonstrated success meeting deadlines.
Excellent interpersonal skills necessary to communicate professionally and effectively, verbally and in writing, with vendors, service dealers, customers, and all levels of company staff.
Proficiency in Microsoft Office Suite.
Ability to work in a fast-paced environment; ability to multi-task, change direction, effectively prioritize, and meet deadlines with both local and remote staff.
Highly-motivated self-starter with strong work ethic, exceptional attention to detail, and ability to support multiple projects simultaneously.

Nice To Haves

Bachelor’s degree.

Responsibilities

Be responsible for assisting the Sales Support Manager with administrative duties required for processing dealer files and coordinating dealer leads within the department as well as with other departments.
Maintain the company’s dealer files and processes documents as required.
Prepare, maintain, and update Dealer files for Central Approval Office, including preparation of documents for filing and follow-up efforts.
Coordinate and process Dealer packets submitted by Retail Sales Managers (RSMs).
Distribute potential Dealer leads to the appropriate RSM.
Obtain and compile all relevant documents for Dealer packets to be processed.
Field phone calls from current and potential dealers; record any necessary information.
Process and log dealer information necessary for reporting.
Assist with training, troubleshooting, and testing underwriting systems used by dealers for the Central Approval Office (CAO).
Coordinate specific work tasks with department staff in order to ensure the smooth and efficient flow of information.
May perform additional functions depending on market demand and staffing in order to provide consistent quality customer service.