Product Sales Support Admin

US Foods•Fort Mill, SC

About The Position

US FOODS® is one of the largest food distributors with a culture and history of promotion from within, excellent training programs, and a continuous improvement focus. We are looking for a Product Sales Support Admin who relishes the chance to push their potential, grow, and reap the rewards of joining the US FOODS® family. US FOODS® is the company built on YOU Matter, where your hard work is rewarded. We are committed to compensation and benefits that respect and reward our employees for their dedication and hard work. Service recognition and employee rewards Company with a history of promotion from within and unlimited career growth opportunities with ongoing job skills and leadership development training. Excellent Leadership.

Requirements

High School diploma or equivalent required.
A college degree or equivalent distribution or food service supply chain experience is required.
Minimum 2 years of purchasing, merchandising, sales, or customer service experience is required, preferably in a food service distribution environment.
PRISM skills preferred.
Must be proficient in the use of Microsoft Office especially Microsoft Word and Excel.
Must be extremely organized, analytical and possess highly developed written/oral communication and interpersonal skills.
Must be external and internal customer service focused.
Ability to research, escalate, and follow up on inquiries with a great sense of urgency including times when that communication requires input from internal resources not located in the same building.
Must have the ability to overcome objections and obstacles with a solution-based attitude.

Nice To Haves

PRISM skills preferred.

Responsibilities

Act as the central point of contact for Area hub and market DCs for all internal sales inquiries related to product, specifications, availability, scheduling, and substitutions.
Resolve external customer and internal sales questions in a timely manner, typically by phone, email, text or other necessary means either by determining answer on own or escalating to appropriate division / regional resources or external vendors, as required.
Become subject matter expert in US Foods systems and tools to quickly and accurately answer inquiries including, but not limited to Prism, SmartDock, PIM/EPS.
Execute sample policy to obtain samples for customers and/or Territory Managers
Develop and maintain current knowledge and resources to be able to answer questions regarding, but not limited to product availability, delivery schedule, broker contact and line information, product information and specification, product selection and substitutes.
Prioritize requests based on urgency and customer status.
Develop broker and vendor contacts along with using internal resource pool to independently address and follow up on sales inquiries.
Develop product category knowledge in order to suggest substitute product when necessary.