Sales Supervisor, Full-Time - Valencia

Reformation • San Francisco, CA

1d • Onsite

About The Position

The Sales Supervisor is an elevated, commission-based retail sales professional responsible for building a personal client business, delivering sophisticated styling and clienteling, and driving sales performance. Reporting to the Store Manager, the role combines individual sales ownership with keyholder and sales-floor leadership. The supervisor supports store operations, maintains service and visual standards, mentors associates, and represents Reformation’s sustainability mission and products to customers.

The position is based in Valencia and requires availability for at least 30 and up to 40 hours per week, with daily open availability across a seven-day workweek. The employee must be able to work a flexible schedule, including days, nights, weekends, and holidays when required to meet business needs. The anticipated base hourly pay range is $22–$28, depending on relevant factors.

Eligible employees may receive employer-sponsored medical, dental, and vision insurance; commuter benefits; paid time off, sick leave, and company holidays; retirement planning support with access to ESG-aligned funds; fertility care support through Carrot and up to $5,000 in reimbursement for related fertility expenses after one year of employment; community giving opportunities; a clothing discount; culture events; and Volunteer Time Off.

Requirements

• At least 2–3 years of experience in a high-volume, sales-driven, or commission-based luxury or premium retail environment.
• A record of consistently meeting or exceeding SPH and personal sales targets.
• Exceptional communication skills and emotional intelligence, with the ability to build rapport and interact professionally with diverse personalities.
• Strong styling ability, including editing collections for clients based on body type, occasion, and personal style.
• A driven, self-motivated approach and willingness to treat the role as a career.
• Availability for at least 30 and up to 40 hours per week, with daily open availability across a seven-day workweek.
• Ability to work a flexible schedule, including days, nights, weekends, and holidays when required.

Responsibilities

• Meet and exceed individual sales goals, with a focus on Sales Per Hour (SPH) and other key performance indicators.
• Use product expertise and an entrepreneurial approach to maximize customer interactions and deliver strong customer feedback scores.
• Provide seasonal wardrobe consultations and head-to-toe styling tailored to customers’ needs, lifestyle, body type, occasion, and personal style.
• Open and close the store as a trusted keyholder, following checklists and ensuring operations and visual standards are met.
• Lead facility issue response, loss prevention incidents, and emergency procedures during assigned shifts.
• Maintain sales-floor energy and service standards, serve as a point of contact, and ensure smooth store operations and staff handovers.
• Adjust staff assignments in real time, manage customer escalations and employee inquiries, and maintain sales-floor coverage during breaks.
• Uphold visual merchandising guidelines and ensure the floor is recovered during assigned periods.
• Provide in-the-moment coaching and support to associates on sales and service.
• Build and manage a personal client database using Endear and other digital tools to generate repeat business and private appointments.
• Conduct personalized outreach about new products and community activations, tailored to clients’ needs and milestones.
• Schedule and host one-on-one styling appointments to support customer retention.
• Represent the brand and educate customers about Reformation’s sustainability mission and products.
• Share product knowledge, including sustainability details, and communicate product feedback to leadership.
• Model the sales and service approach and share expertise with the team.
• Maintain floor standards, visual merchandising, steaming, inventory accuracy, loss prevention standards, and a professional, productive work environment.

Benefits

• Employer-sponsored medical insurance for eligible employees
• Dental insurance for eligible employees
• Vision insurance for eligible employees
• Commuter benefits
• Paid vacation, sick leave, and company holidays for eligible employees
• Retirement planning support, including access to ESG-aligned investment funds, for eligible employees
• Fertility care support through Carrot
• Up to $5,000 USD reimbursement for related fertility expenses after one year of employment
• Community giving opportunities
• Clothing discount
• Culture events
• Volunteer Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed