PT Sales Supervisor - Roosevelt Field

Marc Jacobs•Garden City, NY

4d•$19 - $20•Onsite

About The Position

Marc Jacobs International is seeking a Sales Supervisor for its Roosevelt Field store in Garden City, New York. The Sales Supervisor supports Management with store operations, including driving sales, delivering an exceptional customer experience, and coaching and developing the team. In partnership with Management, the role helps implement and enforce company policies, procedures, corporate directives, and initiatives, and ensures store standards are maintained. The Sales Supervisor leads the sales floor, builds client relationships, and uses product and styling expertise to achieve sales and other commercial KPIs. The role also helps keep the store guest ready and organized, initiates client contact and follow-up, opens and closes the store according to company procedures, and fosters collaboration and ongoing learning among colleagues. The position requires flexibility to work a retail schedule that includes evenings, weekends, and holidays.

Requirements

At least 3 years of experience in retail, sales, or an industry-adjacent role focused on customer service.
Experience generating sales and building and developing client relationships.
Demonstrated verbal and written communication skills.
Excellent organizational, follow-up, and time-management skills.
Computer skills, including operating a POS and navigating Microsoft Office.
Flexibility to work a retail schedule including evenings, weekends, and holidays.
Passion for the Marc Jacobs brand and product offering.
Ability to demonstrate passion and empathy for clients, anticipate their needs, and exceed expectations.
Ability to embrace change and new opportunities while remaining true to the Marc Jacobs brand DNA.
Ability to promote curiosity, diversity, and collaboration, and to be open to disruptive ideas.

Nice To Haves

Prior leadership experience is strongly preferred.

Responsibilities

Consistently achieve or exceed individual and store sales targets and other commercial KPIs.
Lead the sales floor to deliver an excellent customer experience and build loyal client relationships.
Keep the store guest ready and ensure clients feel comfortable, welcomed, and free to be themselves.
Build sales by providing styling expertise, seasonal trend knowledge, and product knowledge.
Illustrate the stages of the client journey and the core behaviors needed to deliver a unique, elevated experience that encourages repeat business.
Demonstrate deep knowledge of the Marc Jacobs Universe, including products, Brand DNA, and brand pillars.
Initiate regular client contact and promptly follow up on sales, events, and client inquiries.
Foster collaboration and open communication with colleagues and Management.
Maintain a curious, learning attitude and seek and receive feedback from colleagues and Management.
Open and close the store according to Marc Jacobs procedures.
Keep the sales floor and stockroom well organized.
Adhere to company policies and procedures.
Support Management with day-to-day store operations, team coaching and development, and implementation of company policies, procedures, directives, and initiatives.