FT Sales Supervisor - Grand Prairie

Marc Jacobs•Grand Prairie, TX

4d•Onsite

About The Position

Marc Jacobs International seeks a Sales Supervisor for its Grand Prairie, Texas location. The Sales Supervisor supports Management with store operations, including driving sales, delivering exceptional customer experiences, and coaching and developing the team. In partnership with Management, the role helps implement and enforce company policies, procedures, corporate directives, and initiatives while maintaining store standards. The Sales Supervisor leads the sales floor, builds client relationships, and uses styling expertise, knowledge of seasonal trends, and product knowledge to support sales and repeat business. The role also helps ensure the store is guest ready, maintains an organized sales floor and stockroom, and opens and closes the store according to company procedures. The position requires flexibility to work retail hours, including evenings, weekends, and holidays.

Requirements

At least 3 years of experience in retail, sales, or an industry-adjacent role focused on customer service.
Experience generating sales and building and developing client relationships.
Demonstrated verbal and written communication skills.
Strong organizational, follow-up, and time-management skills.
Passion for the Marc Jacobs brand and product offering.
Computer skills, including operating a POS and using Microsoft Office.
Flexibility to work a retail schedule, including evenings, weekends, and holidays.
Demonstrates passion and empathy for clients and anticipates and exceeds client expectations.
Embraces change and new opportunities while remaining true to the Marc Jacobs brand DNA.
Promotes curiosity, diversity, and collaboration and is open to disruptive ideas.

Nice To Haves

Prior leadership experience is strongly preferred.

Responsibilities

Consistently achieve or exceed individual and store sales goals and other commercial KPIs.
Lead the sales floor to deliver an excellent customer experience and build loyal client relationships.
Keep the store guest ready and create a welcoming environment where clients feel comfortable.
Build sales by providing styling expertise, seasonal trend guidance, and product knowledge.
Demonstrate the stages of the client journey and the behaviors needed to provide an elevated experience and drive repeat business.
Demonstrate knowledge of the Marc Jacobs brand, products, brand DNA, and pillars.
Initiate regular client contact and promptly follow up on sales, events, and client inquiries.
Foster collaboration and open communication with colleagues and management.
Seek and receive feedback from colleagues and management with a curious, learning attitude.
Open and close the store according to Marc Jacobs procedures.
Keep the sales floor and stockroom organized.
Adhere to company policies and procedures.
Support Management with day-to-day store operations and coaching and developing the team.