Retail Sales Supervisor FT - Crossgates Mall, Albany NY

Michael Kors Stores California•Albany, NY

20h•Onsite

About The Position

Michael Kors is seeking a Sales Supervisor who is stylish, results-driven, and passionate about customer engagement. The role focuses on achieving personal and store sales goals while prioritizing the customer experience through team supervision and guidance. The Sales Supervisor works in a creative, fast-paced retail environment and supports team development and growth. The position assists upper management in driving results, handles key opening and closing duties and operational tasks, and develops customer relationships through product and trend knowledge and styling guidance. The Supervisor also coaches the team to deliver high customer-service standards and uses leadership and multitasking skills to support store operations. The role requires flexibility to meet store scheduling and availability expectations, including weekends, holidays, and high-traffic retail sales days. Physical tasks include standing and walking for extended periods, lifting and carrying merchandise, reaching, bending, kneeling, stooping, handling merchandise, and using point-of-sale equipment. The work environment may involve bright lights, music, and peak customer traffic.

Requirements

At least 2 years of relevant retail experience.
Proficiency in reading, writing, and speaking English.
Authorization to work for any employer in the United States; employment visa sponsorship is not available.
Ability to meet store scheduling and availability expectations, including working a flexible schedule, weekends, holidays, and high-traffic sales days.
Ability to stand and walk for extended periods, up to 8 hours per shift.
Ability to lift and carry up to 30 pounds.
Ability to reach overhead, bend, kneel, and stoop.
Ability to handle merchandise and operate point-of-sale equipment.
Ability to visually assess merchandise and customer needs.
Ability to communicate clearly with customers and team members in written and verbal formats.
Ability to work in busy environments, including under bright lights, with music, and during peak traffic hours.

Nice To Haves

A self-starter who wants to mentor others and develop personal leadership qualities.
Energetic, motivated, and engaging, with a passion for fashion and an interest in being a brand ambassador.
Knowledge of clienteling and the ability to build lasting customer relationships.
Technologically savvy, with an entrepreneurial spirit.

Responsibilities

Assist upper management in driving results through a strategic and multifaceted approach.
Perform key opening and closing duties and operational tasks.
Demonstrate flexibility and a desire for individual growth in a fast-paced store environment.
Foster customer relationships by developing personal knowledge of current trends and coaching styling techniques.
Empower and coach the team to maintain high customer-service standards while demonstrating leadership and multitasking capabilities.