Sales Supervisor, Full Time- City Place, West Palm Beach, FL

Reformation•West Palm Beach, FL

5d•$22 - $28•Onsite

About The Position

The Sales Supervisor helps lead and execute the efforts required to achieve individual store goals. Reporting to the Store Manager, this role leads by example on the sales floor, supports excellent customer experiences, and helps build customer loyalty and retention. The position also contributes to a technology-led in-store experience and represents Reformation’s brand values and sustainability mission. The Sales Supervisor supports store operations, inventory accuracy and controls, loss prevention, merchandising, and weekly workflow. The role tracks operational and sales metrics, shares feedback with store leadership, and takes action with leadership when needed. The supervisor also motivates, onboards, and coaches sales associates; supports training and customer experience programs; and helps maintain a professional, healthy, and productive work environment. This is a full-time position with a wage of $22–$28 per hour. Employees must be available for at least 30 hours per week, up to 40 hours per week, and have daily open availability across all seven days. The schedule may include days, nights, weekends, and holidays as needed by the business.

Requirements

At least 3 years of retail experience.
Experience working with a sales or retail organization and/or an operationally intensive business.
Ability to work in a fast-paced and ever-changing environment.
Strong interpersonal skills and ability to interact effectively with diverse personalities.
Self-motivation and a driven approach to taking on new challenges.
Excellent communication skills and a passion for people.
Effective, expedient problem-solving skills and keen attention to detail.
Positive attitude and willingness to handle tasks of any size.
Availability for a minimum of 30 hours per week, up to 40 hours per week.
Daily open availability across a full seven-day work week.
Ability to work a flexible schedule, including days, nights, weekends, and holidays if required by business needs.

Responsibilities

Consistently meet and exceed sales goals.
Lead by example and inspire team members to generate clientele and maximize customer retention through engagement and sustained relationships.
Lead the sales floor to deliver an excellent, customer-first experience and build loyal customer relationships.
Contribute to a technology-led in-store experience for customers.
Maintain strong customer experience feedback scores on service evaluations through NPS.
Act as a brand ambassador by embodying brand values, engaging customers about the brand, and maintaining relevant brand knowledge.
Maintain inventory accuracy and controls through cycle counts and oversight of inbound and outbound inventory; track product receiving and removal.
Track back-of-house fulfillment, mis-pulls, cycle counts, and overall inventory accuracy metrics, and use the information to support team development and take action alongside store leadership.
Contribute to loss prevention, set expectations, and informally train alongside leadership.
Maintain store operational procedures and weekly workflow.
Support merchandising presentation strategy and concept standards; lead and train staff as needed.
Provide store leadership with real-time and weekly feedback on sales, product, and allocation based on sell-through and customer feedback.
Uphold and model all policies and procedures.
Motivate and support sales associates.
Onboard new hires and provide in-the-moment coaching to improve existing associates’ performance.
Contribute to and lead training and customer experience programs.
Help maintain a professional, healthy, and productive work environment alongside the in-store team.