Sales Supervisor - Belle Hall

Warby Parker•Mount Pleasant, SC

12h•Onsite

About The Position

Warby Parker is seeking a self-motivated Sales Supervisor (also known in some brands as a Keyholder) to help create exceptional customer experiences. Sales Supervisors contribute to the business through face-to-face customer interactions across Warby Parker’s U.S. and Canadian retail locations. The role shares the company’s story and mission on the sales floor and contributes to process ideation, improvement, and special projects. The Sales Supervisor promotes an efficient, inclusive, service-minded retail environment, demonstrates product knowledge, and offers thoughtful style advice. When a manager is not present, the supervisor leads selling, front-of-house operations, and team touch-bases, and is responsible for opening and closing the store. Warby Parker describes its mission as inspiring and impacting the world with vision, purpose, and style, including distributing a pair of glasses to someone in need for every pair sold through its Buy a Pair, Give a Pair program.

Requirements

Professional retail experience at a customer-focused company.
At least 6 months of experience in a management position.
Exceptional interpersonal and communication skills to deliver top-notch customer service.
Ability to stay calm under pressure and adapt quickly.
Entrepreneurial spirit and a proactive, innovative approach to problem-solving.
Curiosity and eagerness to learn.
Team-oriented and passionate about helping customers and teammates.
Pride in work and self-motivation to be a top performer.
Ability to bring positive energy to the workplace, including when working long hours.
Must not be on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE).

Responsibilities

Communicate Warby Parker’s values and brand philosophy to customers.
Promote an efficient, inclusive, and service-minded retail environment.
Demonstrate product knowledge and offer thoughtful, honest style advice.
Develop innovative and entrepreneurial ways to reinvent the glasses-shopping experience.
Lead by example as an upbeat and flexible team player.
Lead selling on the floor, front-of-house operations, and team touch-bases when a manager is not present.
Open and close the store.
Foster an inclusive culture by treating customers and colleagues with respect.
Contribute to process ideation and improvement, as well as special projects.