PT Sales Supervisor - St Louis

Marc Jacobs•Chesterfield, MO

5d•Onsite

About The Position

Marc Jacobs International seeks a Sales Supervisor for its St. Louis Premium Outlets store in Chesterfield, Missouri. The Sales Supervisor supports Management with day-to-day store operations, including driving sales, delivering an exceptional customer experience, and coaching and developing the team. In partnership with Management, this role helps implement and enforce company policies, procedures, corporate directives, and initiatives, and maintains store standards. The Sales Supervisor leads the sales floor with a customer-first mindset, builds lasting client relationships, and uses product knowledge, styling expertise, and knowledge of seasonal trends to support sales and commercial KPIs. The role also involves opening and closing the store, keeping the sales floor and stockroom organized, and fostering collaboration, communication, and continuous learning among colleagues.

Requirements

At least 3 years of experience in retail, sales, or an industry-adjacent role focused on customer service.
Experience generating sales and building and developing client relationships.
Verbal and written communication skills.
Excellent organizational, follow-up, and time-management skills.
Passion for the Marc Jacobs brand and product offering.
Computer skills, including operating a POS and navigating Microsoft Office.
Flexibility to work a retail schedule, including evenings, weekends, and holidays.
Demonstrated client focus, empathy, and ability to anticipate and exceed client expectations.
Ability to embrace change and new opportunities while remaining true to the Marc Jacobs brand DNA.
Ability to promote curiosity, diversity, and collaboration and remain open to disruptive ideas.

Nice To Haves

Prior leadership experience is strongly preferred.

Responsibilities

Consistently achieve or exceed individual and store sales goals and other commercial KPIs.
Lead the sales floor to deliver an excellent customer experience and build loyal client relationships.
Keep the store guest-ready and welcoming.
Build sales by offering styling expertise, seasonal trend knowledge, and product knowledge.
Explain the stages of the client journey and demonstrate behaviors that support an elevated experience and repeat business.
Demonstrate knowledge of the Marc Jacobs brand, products, DNA, and pillars.
Initiate regular client contact and promptly follow up on sales, events, and client inquiries.
Foster collaboration and open communication with colleagues and Management.
Seek and receive feedback from colleagues and Management to support continuous learning.
Open and close the store according to Marc Jacobs procedures.
Keep the sales floor and stockroom well organized.
Adhere to company policies and procedures.
Support Management with store operations, team coaching and development, and implementation of company policies, procedures, directives, and initiatives.