Jo Malone - Sales & Stylist - Charlotte Douglas International Airport

Paradies Lagardère•Charlotte, NC

4d•Onsite

About The Position

This role is for a Sales & Stylist at Jo Malone London, located at Charlotte Douglas International Airport. The position focuses on delivering exceptional customer service, achieving sales targets, executing events, managing stock, maintaining the store environment, and working collaboratively within a team. The role requires adherence to company standards for service, sales, and personal image.

Requirements

Achieve targets set by the Company in respect of I.P.T, AUS and mix of business.
Deliver the highest levels of service by following the Service Checklist.
Ensure that at least 25% of customers experience the Tasting Bar™.
Ensure that at least 15% of customers served are re-booked for a follow up appointment.
Enlist customers into our CRM program, with quality data capture.
Adhere to the Jo Malone London Three Steps of Service at all times.
Ensure personal sales from events account for 10% of the total yearly business.
Execute events according to Guidelines as directed by the Boutique Manager, Assistant Manager, Senior Stylist, Sales & Education Executive, Education Executive or Education Ambassador.
Strive to achieve and exceed targets set for each event.
Assist daily in the replenishment of stock and hygiene supplies and maintain appropriate levels throughout the day.
Assist in the proper rotation of stock.
Ensure that the stock room is kept tidy and highlight any discrepancies or issues to the Boutique Manager.
Communicate low on stock and out of stock products to the Boutique Manager.
Actively participate in cleaning display units, tools and testers throughout the day, and more thoroughly at night to prepare for the next day’s business.
Maintain a clean and organized work area. Clean as you go.
Clean and manage the Tasting Bar™ and hot towel warmers.
Ensure enough towels and hot water are always available.
Maintain the Discovery Table and Tasting Bar™ keeping with visual merchandising guidelines.
Replace missing, finished or damaged products and equipment once authorized by a Manager.
Maintain correct placement and condition of merchandise on counters, shelves, in stock rooms and all stock holding areas.
Inform management of any store maintenance or Health and Safety issues, potential hazards or accidents.
Undertake specific tasks as given by the Manager including administrative paperwork and Jo Malone London Services.
Work in conjunction with team members and the Manager to ensure the efficient running of the store.
Develop strong working relationships with colleagues.
Be punctual and manage time at work effectively.
Keep informed about products, company information and store information.
Actively participate in store focuses, events and new product launches.
Work with the Sales & Education team to achieve Service Certifications.
Attend and actively participate in training sessions provided by the Company.
Assist with inventory counts.
Take bookings for Jo Malone London Services.
Adhere to correct security procedures regarding handling of cash and assets.
Follow company procedure for requesting annual leave and absences.
Follow agreed Security Protocols to ensure a safe working environment is fostered by all employees.
Maintain personal grooming to the standards as set by the Company in the Grooming Guidelines.
Only Jo Malone London fragrance products are to be worn during working hours.
Maintain hygiene and image in the Boutique by cleaning counters, tester stands and displays.
Any other duties as specified by the Boutique Manager, Assistant Manager, Senior Stylist and the head office team.

Responsibilities

Achieve sales targets (I.P.T, AUS, mix of business) set by the Company and communicated by the Boutique Manager.
Deliver the highest levels of customer service by following the Service Checklist and providing an amazing fragrance experience.
Ensure at least 25% of customers experience the Tasting Bar™.
Ensure at least 15% of customers served are re-booked for a follow-up appointment.
Enlist customers into the CRM program with quality data capture to meet set targets.
Adhere to the Jo Malone London Three Steps of Service at all times.
Ensure personal sales from events account for 10% of the total yearly business.
Execute events according to Guidelines as directed by management and the Sales & Education team.
Strive to achieve and exceed targets set for each event.
Assist daily in the replenishment of stock and hygiene supplies, maintaining appropriate levels.
Assist in the proper rotation of stock.
Ensure the stock room is kept tidy and highlight any discrepancies or issues to the Boutique Manager.
Communicate low on stock and out of stock products to the Boutique Manager.
Actively participate in cleaning display units, tools, and testers throughout the day and more thoroughly at night.
Maintain a clean and organized work area, cleaning as you go.
Clean and manage the Tasting Bar™ and hot towel warmers.
Ensure enough towels and hot water are always available.
Maintain the Discovery Table and Tasting Bar™ in accordance with visual merchandising guidelines.
Replace missing, finished, or damaged products and equipment once authorized by a Manager.
Maintain correct placement and condition of merchandise on counters, shelves, in stock rooms, and all stock holding areas.
Inform management of any store maintenance or Health and Safety issues, potential hazards, or accidents.
Undertake specific administrative tasks and Jo Malone London Services as given by the Manager.
Work in conjunction with team members and the Manager to ensure the efficient running of the store.
Develop strong working relationships with colleagues.
Be punctual and manage time at work effectively.
Keep informed about products, company information, and store information.
Actively participate in store focuses, events, and new product launches.
Work with the Sales & Education team to achieve Service Certifications.
Attend and actively participate in training sessions provided by the Company.
Assist with inventory counts.
Take bookings for Jo Malone London Services.
Adhere to correct security procedures regarding handling of cash and assets.
Follow company procedure for requesting annual leave and absences.
Follow agreed Security Protocols to ensure a safe working environment.
Maintain personal grooming to the standards set by the Company in the Grooming Guidelines.
Wear only Jo Malone London fragrance products during working hours.
Maintain hygiene and image in the Boutique by cleaning counters, tester stands, and displays.
Perform any other duties as specified by the Boutique Manager, Assistant Manager, Senior Stylist, and the head office team.