Jo Malone - Sales & Stylist - Charlotte Douglas International Airport

Retail and Dining Positions•Charlotte, NC

3d•Onsite

About The Position

This role is for a Sales & Stylist at Jo Malone London, located at Charlotte Douglas International Airport. The position focuses on delivering exceptional customer service, achieving sales targets, and maintaining the brand's high standards within the boutique environment. Key responsibilities include engaging customers with fragrance experiences, managing stock, participating in events, and contributing to a positive team dynamic.

Requirements

Achieve sales targets (I.P.T, AUS, mix of business).
Deliver high levels of customer service following the Service Checklist.
Ensure customer engagement with the Tasting Bar™.
Re-book customers for follow-up appointments.
Enlist customers into the CRM program with quality data capture.
Adhere to the Jo Malone London Three Steps of Service.
Contribute to event sales targets (10% of yearly business).
Execute events according to guidelines.
Assist with stock replenishment and rotation.
Maintain a tidy stock room.
Communicate stock levels to management.
Participate in cleaning and maintaining the boutique environment.
Maintain visual merchandising standards.
Replace products and equipment as authorized.
Inform management of store maintenance or H&S issues.
Undertake administrative tasks.
Work collaboratively with team members.
Develop professional relationships with colleagues.
Be punctual and manage time effectively.
Stay informed about products and company information.
Participate in store events and launches.
Work towards Service Certifications.
Attend training sessions.
Assist with inventory counts.
Take bookings for services.
Follow security procedures for cash and assets.
Follow leave and absence procedures.
Follow security protocols.
Maintain personal grooming standards.
Wear only Jo Malone London fragrances while working.
Maintain boutique hygiene and image.

Nice To Haves

Experience in a retail sales or stylist role.
Passion for fragrance and beauty.
Excellent communication and interpersonal skills.
Ability to work effectively in a team.
Strong organizational and time management skills.
Customer-focused approach.

Responsibilities

Achieve sales targets (I.P.T, AUS, mix of business) as communicated by the Boutique Manager.
Deliver the highest levels of customer service by following the Service Checklist and providing an amazing fragrance experience.
Ensure at least 25% of customers experience the Tasting Bar™.
Ensure at least 15% of customers served are re-booked for a follow-up appointment.
Enlist customers into the CRM program, meeting quality data capture targets.
Adhere to the Jo Malone London Three Steps of Service at all times.
Ensure personal sales from events account for 10% of total yearly business.
Execute events according to guidelines and strive to achieve and exceed event targets.
Assist with daily stock replenishment, hygiene supplies, and maintaining appropriate stock levels.
Assist in the proper rotation of stock.
Maintain a tidy stock room and highlight discrepancies or issues to the Boutique Manager.
Communicate low on stock and out of stock products to the Boutique Manager.
Actively participate in cleaning display units, tools, and testers throughout the day and night.
Maintain a clean and organized work area, cleaning as you go.
Clean and manage the Tasting Bar™ and hot towel warmers, ensuring towel and hot water availability.
Maintain the Discovery Table and Tasting Bar™ according to visual merchandising guidelines.
Replace missing, finished, or damaged products and equipment upon authorization.
Maintain correct placement and condition of merchandise on counters, shelves, and in stock rooms.
Inform management of any store maintenance, Health and Safety issues, potential hazards, or accidents.
Undertake specific tasks assigned by management, including administrative paperwork and Jo Malone London Services.
Work in conjunction with team members and management for efficient store operation.
Develop strong working relationships with colleagues.
Be punctual and manage time effectively at work.
Stay informed about products, company information, and store information.
Actively participate in store focuses, events, and new product launches.
Work with the Sales & Education team to achieve Service Certifications.
Attend and actively participate in training sessions.
Assist with inventory counts.
Take bookings for Jo Malone London Services.
Adhere to correct security procedures for handling cash and assets.
Follow company procedures for requesting annual leave and absences.
Follow agreed Security Protocols to foster a safe working environment.
Maintain personal grooming to company standards.
Wear only Jo Malone London fragrance products during working hours.
Maintain hygiene and image in the Boutique by cleaning counters, tester stands, and displays.
Perform any other duties as specified by management or head office.