Sales Strategy and Operations Director

PwC•Indianapolis, IN

2d•$155,000 - $410,000•Hybrid

About The Position

As a Sales Strategy and Operations Director, you will specialize in providing consulting services focused on customer sales and service strategies. You will analyze customer engagement processes, develop sales and service strategies, and offer guidance to help clients enhance their sales effectiveness, improve customer satisfaction, and drive revenue growth. As a Director, you will set the strategic direction and lead business development efforts. You will make impactful decisions and oversee multiple projects, maintaining executive-level client relations. Translating the vision, you set the tone and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. In this role, you will be part of our Customer Consulting practice, where you will develop customer-centric solutions and offer guidance to help clients enhance their customer experience. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion, and a commercial mindset are foundational to our success. You will create a healthy working environment while maximizing client satisfaction, cultivating potential in others, and actively teaming across the PwC Network.

Requirements

At least a Bachelor's degree
At least 9 years of experience

Nice To Haves

Demonstrating analytical thinking and business transformation skills
Excelling in channel sales process troubleshooting and client prospecting
Cultivating commercialization and cross-selling strategies
Enhancing customer acquisition and relationship management
Innovating through rapid experimentation and reframing techniques
Leading sales strategy and operations planning implementation
Promoting service delivery and customer satisfaction excellence

Responsibilities

Leading the development and execution of customer-centric sales and service strategies to enhance client engagement and drive revenue growth
Analyzing customer engagement processes and identifying opportunities for improvement to optimize sales effectiveness
Guiding teams in the implementation of sales operations and customer service excellence initiatives
Building and maintaining strong client relationships to support business transformation and customer satisfaction
Overseeing the development of innovative solutions and strategies to address client needs and market gaps
Promoting the use of advanced technologies to create an environment where people and technology thrive together
Mentoring and developing the next generation of leaders within the organization
Collaborating with cross-functional teams to drive business growth and achieve strategic objectives
Managing multiple projects simultaneously while maintaining executive-level client relations
Translating strategic vision into actionable plans and inspiring others to follow