Full Time - Sales Specialist - Appliances - Day

Lowe's Companies, Inc.•Troy, AL

18h•Onsite

About The Position

As a Sales Specialist at Lowe’s, you help customers identify the products they need and turn project ideas into reality. You provide product expertise and consulting, explain product specifications, features, promotions, and financing options, and work to ensure customer needs are met. The role is active and involves moving throughout the store or garden center, answering phones, and communicating with customers. Department assignment depends on hiring needs and skillsets and may include Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, or Windows & Walls. The position may involve occasional travel to meetings, training, or neighboring stores. Working conditions vary by location and may include indoor and outdoor weather, extreme temperatures, wet or humid conditions, wind, noise, and moving or shaking objects and equipment. Associates follow lifting guidelines, limit single lifts to 75 pounds, use team lifts when needed, and use powered equipment with proper training or assistance.

Requirements

High school diploma or GED, or qualifying experience in place of the education requirement: 3 years of external customer-facing sales experience or 18 months of Lowe’s retail experience.
At least 1 year of customer-facing sales experience or 6 months of Lowe’s retail experience.
At least 1 year of sales or customer service experience in a sales environment with required sales goals or metrics.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to stand and sit for prolonged periods.
Ability to lift at least 25 pounds unassisted, or lift more than 25 pounds with or without an accommodation.
Obtain sales-related licensure or registration if required by state law; Lowe’s will support and fund this requirement.

Nice To Haves

At least 1 year of experience completing customer sales orders.
At least 1 year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
At least 2 years of experience designing customized products for customers using 20/20 or a Computer-Aided Design system.
Professional certification related to the department being considered.
Bilingual skills.

Responsibilities

Seek out customers, understand their needs, answer questions, and explain the advantages of Lowe’s products and services using SMART customer service.
Serve as a point of contact for customers and vendors in the department.
Provide project estimates, schedule installer visits, process and track customer orders and installations, and follow up to support project completion.
In the Pro Department, focus on external accounts and outside sales and services.
Monitor inventory to support sales and work with vendors and other stores to locate merchandise and order replacement stock.
Review prices according to pricing policies and maintain pricing and documentation.
Support checkout functions, call buttons, departmental pages, and requests for assistance.
Train department associates on the sales floor and coach them on development needs.
Complete other duties as assigned.