Full Time - Sales Specialist - ProServices - Day

Lowe's Home Centers•Cross Lanes, WV

13d

About The Position

The Sales Specialist – ProServices helps professional customers identify solutions for current and upcoming projects, builds customer relationships, and drives sales growth. The role supports Pro customers throughout their projects, from understanding scope, timelines, dependencies, and material needs to creating and managing quotes, blueprints, material lists, orders, and deliveries. The specialist coordinates fulfillment and follow-up, promotes Pro Credit and Lowe’s Loyalty Programs, and seeks opportunities to serve customers when products or quantities are unavailable through in-store or distribution-network inventory. The role also partners with store teams, maintains an organized Pro Desk area, supports store operations, and uses Lowe’s training resources to develop product knowledge and selling skills. Lowe’s is a FORTUNE 100 home improvement company serving approximately 16 million customer transactions a week. It employs approximately 300,000 associates and operates more than 1,700 home improvement stores, 530 branches, and 130 distribution centers. The company supports communities through programs focused on safe, affordable housing, community spaces, skilled-trade development, and disaster relief. Lowe’s is an equal opportunity employer.

Requirements

High school diploma or GED, or equivalent years of experience in lieu of the education requirement, if applicable.
External experience in customer-facing sales or six months of Lowe’s retail experience.
One year of sales experience with the ability to identify and sell products based on customer needs.
One year of customer service experience, including identifying and resolving customer issues, helping customers locate products, greeting customers, answering phones, building customer relationships, and thanking customers for their business.
Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

Associate degree.
One year of experience entering and submitting customer sales orders, including special-order sales orders.
One year of experience identifying and selling products based on customer needs or plans.
One year of experience following up on outstanding or incomplete customer orders, sales, or installations.
One year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
One year of experience in a sales environment with required sales goals or metrics.
Bilingual ability.
Working knowledge of Microsoft Office, including Excel and Teams.
Professional certification related to the specialist’s department.

Responsibilities

Achieve individual sales goals by proactively engaging Pro customers, identifying project opportunities, building relationships, and driving sales growth.
Understand Pro customers’ businesses and project needs, including scope, timelines, dependencies, and material requirements, to provide relevant solutions.
Create and manage quotes, blueprints, material lists, orders, and deliveries aligned with customer projects.
Promote Pro Credit and Lowe’s Loyalty Programs to generate new Pro accounts and increase average tickets and transactions.
Coordinate fulfillment, delivery, and follow-up to help ensure projects are completed accurately and on time.
Prospect for new Pro customers by walking the sales floor and reviewing Top Accounts in MyRedVest.
Use Pro Extended Aisle and Pro Merchandising programs to pursue sales when products or quantities are not available in-store or within the Lowe’s distribution network.
Partner with salesfloor, fulfillment, and outside sales teams to deliver a seamless customer experience.
Maintain a safe, clean, and organized Pro Desk area while supporting overall store operations.
Use Lowe’s U and other training platforms to learn key updates and improve selling skills.