Full Time - Sales Specialist - ProServices - Day
About The Position
The Sales Specialist - ProServices engages Pro customers to understand their businesses and project needs, provide relevant product and service solutions, and drive sales growth. The role manages quotes, blueprints, material lists, orders, and deliveries, and coordinates fulfillment and follow-up to help ensure projects are completed accurately and on time. The specialist also develops customer relationships, prospects for new Pro customers, promotes Pro Credit and Lowe’s Loyalty Programs, and uses expanded inventory programs to meet customer needs when products or quantities are unavailable through normal channels. The position partners with salesfloor, fulfillment, and outside sales teams, maintains a safe and organized Pro Desk area, supports store operations, and uses Lowe’s training platforms to keep skills and knowledge current.
Requirements
- High school diploma or GED, or equivalent years of experience in lieu of the education requirement, if applicable.
- General Studies.
- External experience in customer-facing sales or 6 months of Lowe’s retail experience.
- 1 year of sales experience with the ability to identify and sell products based on customer needs.
- 1 year of customer service experience, including identifying and resolving customer issues, helping customers locate products, greeting customers, answering phones, building relationships, and thanking customers for their business.
- Ability to obtain sales-related licensure or registration as required by law.
Nice To Haves
- Associate degree.
- 1 year of experience entering and submitting customer sales orders, including special-order sales orders.
- 1 year of experience identifying and selling products based on customer needs or plans.
- 1 year of experience following up on outstanding or incomplete customer orders, sales, or installs.
- 1 year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
- 1 year of experience in a sales environment with required sales goals or metrics.
- Bilingual ability.
- Working knowledge of Microsoft Office, including Excel and Teams.
- Professional certification related to the specialist’s department.
Responsibilities
- Achieve individual sales goals by engaging Pro customers, identifying current and future project opportunities, building relationships, and driving sales growth.
- Learn Pro customers’ businesses, project scopes, timelines, dependencies, and material requirements to provide relevant solutions.
- Create and manage quotes, blueprints, material lists, orders, and deliveries aligned to customers’ projects.
- Promote Pro Credit and Lowe’s Loyalty Programs to generate new Pro accounts and increase average tickets and transactions.
- Coordinate fulfillment, delivery, and follow-up to ensure projects are completed accurately and on time.
- Prospect for new Pro customers by walking the sales floor and reviewing Top Accounts in MyRedVest.
- Use Pro Extended Aisle and Pro Merchandising programs to meet needs when products or quantities are unavailable in-store or within Lowe’s distribution network.
- Partner with salesfloor, fulfillment, and outside sales teams to provide a seamless customer experience.
- Maintain a safe, clean, and organized Pro Desk area while supporting overall store operations.
- Use Lowe’s U and other training platforms to learn key updates and improve selling skills.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
