Full Time - Sales Specialist - ProServices - Day
About The Position
The Sales Specialist – ProServices supports Pro customers by identifying project opportunities, understanding customer businesses and project requirements, and providing relevant product and service solutions. The role creates and manages quotes, blueprints, material lists, orders, and deliveries; promotes Pro Credit and Lowe’s Loyalty Programs; and coordinates fulfillment and follow-up to help ensure projects are completed accurately and on time. The specialist prospects for new Pro customers, uses Lowe’s inventory and merchandising programs to meet customer needs, and partners with salesfloor, fulfillment, and outside sales teams to provide a seamless experience. The role also maintains a safe, clean, and organized Pro Desk area, supports store operations, and uses Lowe’s training resources to develop product knowledge and selling skills.
Requirements
- High school diploma or GED, or equivalent years of experience in lieu of the education requirement where applicable.
- External experience in customer-facing sales or 6 months of Lowe’s retail experience.
- 1 year of sales experience, including the ability to identify and sell products based on customer needs.
- 1 year of customer service experience, including identifying and resolving customer issues, helping customers locate products, greeting customers, answering phones, building customer relationships, and thanking customers for their business.
- Ability to obtain sales-related licensure or registration as required by law.
Nice To Haves
- Associate degree.
- 1 year of experience entering and submitting customer sales orders, including special-order sales orders.
- 1 year of experience identifying and selling products based on customer needs or plans.
- 1 year of experience following up on outstanding or incomplete customer orders, sales, or installations.
- 1 year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
- 1 year of experience in a sales environment with required sales goals or metrics.
- Bilingual ability.
- Working knowledge of Microsoft Office, including Excel and Teams.
- Professional certification related to the specialist’s department.
Responsibilities
- Achieve individual sales goals by engaging Pro customers, identifying project opportunities, building relationships, and driving sales growth.
- Learn Pro customers’ businesses and project scope, timelines, dependencies, and material requirements to provide relevant solutions.
- Create and manage quotes, blueprints, material lists, orders, and deliveries aligned to customer projects.
- Promote Pro Credit and Lowe’s Loyalty Programs to generate new Pro accounts and increase average tickets and transactions.
- Coordinate fulfillment, delivery, and follow-up activities to help ensure projects are completed accurately and on time.
- Prospect for new Pro customers by walking the sales floor and reviewing Top Accounts in MyRedVest.
- Use Pro Extended Aisle and Pro Merchandising programs to source products or quantities unavailable in-store or within the Lowe’s distribution network.
- Partner with salesfloor, fulfillment, and outside sales teams to deliver a seamless customer experience.
- Maintain a safe, clean, and organized Pro Desk area while supporting overall store operations.
- Use Lowe’s U and other training platforms to learn key updates and improve selling skills.
Benefits
- Health, dental, and vision insurance.
- Life and disability insurance.
- Paid time off based on role, tenure, and locality, including vacation, holidays, sick, and volunteer time.
- Flexible spending and health savings accounts.
- 401(k) retirement account with company match.
- Employee Assistance Program with concierge and work/life services and no-cost counseling.
- Education support programs, including tuition assistance and trade skills scholarships.
- Business Travel Accident insurance.
- Maternity and parental leave.
- Adoption assistance.
- Lowe’s Associate Discount and broad discount platform.
- Other discretionary benefits based on eligibility, including annual bonuses, enrollment in the Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards.
- Learning and development opportunities.
- Wellness programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
