Full Time - Sales Specialist - Flooring - Closing

Lowe's Companies, Inc.•Amherst, NH

2d•Onsite

About The Position

As a Sales Specialist at Lowe’s, you help customers identify the products and services they need and turn project ideas into reality. You provide product expertise and consulting, explaining specifications, features, promotions, and financing options to support sales and ensure customer needs are met. The role is active and involves moving throughout the store or garden center, answering phones, and communicating with customers. Department placement is based on hiring needs and skillsets and may include Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, or Windows & Walls. The role does not require regular travel, though occasional travel to meetings, training, or neighboring stores may be needed. Work conditions can include indoor and outdoor weather exposure, varying climates, noise, and moving or shaking objects and equipment.

Requirements

High school diploma or GED, or the stated alternative experience pathway: 3 years of external customer-facing sales experience or 18 months of Lowe’s retail experience if the education requirement is not met.
One year of customer-facing sales experience or 6 months of Lowe’s retail experience.
One year of sales or customer service experience in a sales environment with required sales goals or metrics.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to stand and sit for prolonged periods.
Ability to lift at least 25 pounds unassisted, or lift more than 25 pounds with or without an accommodation.
Obtain sales-related licensure or registration if required by state law; Lowe’s will support and fund this requirement.

Nice To Haves

One year of experience completing customer sales orders.
One year of experience promoting product-related services and plans such as installation, delivery, credit financing, or extended protection plans.
Two years of experience designing customized products for customers using 20/20 or a Computer-Aided Design System.
Professional certification related to the department being considered.
Bilingual skills.

Responsibilities

Provide SMART customer service by seeking out customers, understanding their needs, answering questions, and explaining the advantages of Lowe’s products and services.
Serve as a point of contact for customers and vendors in the department; provide project estimates, schedule installer visits, process and track customer orders and installations, and follow up on project completion.
In the Pro Department, focus on external accounts and outside sales and services.
Monitor inventory levels and work with vendors and other stores to locate merchandise and order replacement stock.
Perform price reviews in accordance with pricing policies and maintain pricing and documentation.
Support checkout functions, call buttons, departmental pages, and requests for assistance.
Train department associates through on-the-job sales-floor training and coaching on development needs.
Complete other duties as assigned.