Full Time - Sales Specialist - Flooring - Closing

Lowe's Home Centers • Kansas City, MO

5d

About The Position

As a Sales Specialist in Flooring, you help customers identify products for their projects and turn home-improvement ideas into reality. You provide consultative customer service, explain product specifications, features, promotions, and financing options, and help close sales. The role involves actively moving throughout the store, answering phones, and speaking with customers. Based on hiring needs and skillsets, Sales Specialists may work in departments including Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, or Windows & Walls.

You also serve as a point of contact for customers and vendors in your department, assist with project estimates and installation scheduling, process and track orders and installations, and follow up on project completion. The role may include monitoring inventory, reviewing prices and documentation, supporting checkout and requests for assistance, and coaching associates. Travel is not regularly required, though occasional travel to meetings, training, or neighboring stores may be needed. Working conditions may include indoor and outdoor environments, varied weather and temperatures, noise, and moving equipment or objects. The position requires standing and sitting for prolonged periods and lifting within applicable guidelines.

Requirements

• High school diploma or GED.
• One year of experience in customer-facing sales or six months of Lowe's retail experience; alternatively, three years of external customer-facing sales experience or 18 months of Lowe's retail experience if the education requirement is not met.
• One year of experience in sales or customer service in a sales environment with required sales goals or metrics.
• Ability to read, write, and perform basic arithmetic, including addition and subtraction.
• Ability to stand and sit for prolonged periods.
• Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
• Obtain sales-related licensure or registration if required by state law; Lowe's will support and fund this requirement.

Nice To Haves

• One year of experience completing customer sales orders.
• One year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
• Two years of experience designing customized products for customers using 20/20 or a computer-aided design system.
• Professional certification related to the department being considered.
• Bilingual skills.

Responsibilities

• Seek out customers, understand their needs, answer questions, and explain the advantages of Lowe's products and services.
• Serve as a point of contact for customers and vendors in the department.
• Provide project estimates, schedule installer visits, process and track customer orders and installations, and follow up to ensure project completion.
• In the Pro Department, focus on external accounts, outside sales, and services.
• Monitor inventory levels and work with vendors and other stores to locate merchandise and order replacement stock.
• Perform price reviews in accordance with pricing policies and maintain pricing and documentation.
• Support checkout functions, call buttons, departmental pages, and requests for assistance.
• Train associates through on-the-job training on the sales floor and coach them on development needs.
• Complete other duties as assigned.

Benefits

• Competitive pay and flexible schedules.
• Additional bonus opportunities based on sales performance.
• Multiple health insurance options.
• Tuition assistance program.
• Company-matching 401(k).
• 10% Associate Discount.
• Track to the Trades program.
• Lowe's supports and funds sales-related licensure or registration if required by state law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED