Full Time - Sales Specialist - Millwork - Bilingual Preferred

Lowe's Home Centers•Hickory, NC

1d•Onsite

About The Position

As a Sales Specialist at Lowe’s, you help customers identify products and turn home improvement ideas into reality. You communicate with customers about project needs, answer questions, explain product specifications, features, promotions, and financing options, and provide consulting services to help customers complete their projects. You may work in a department assigned according to hiring needs and skillsets, including Millwork and several other store departments. The role involves moving around the store or garden center, answering phones, and interacting with customers. Occasional travel to meetings, training, or neighboring stores may be needed. Working conditions can include indoor and outdoor environments, variable and sometimes extreme weather, noise, and moving or shaking objects and equipment. Lowe’s provides training and development support and offers associate benefits, subject to program eligibility.

Requirements

High school diploma or GED, or the stated alternative experience qualification: three years of external experience in customer-facing sales or 18 months of Lowe’s retail experience if the education requirement is not met.
One year of experience in customer-facing sales or six months of Lowe’s retail experience.
One year of experience in sales or customer service in a sales environment with required sales goals or metrics.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to stand and sit for prolonged periods.
Ability to lift at least 25 pounds unassisted, or lift more than 25 pounds with or without an accommodation.
Obtain sales-related licensure or registration if required by state law; Lowe’s will support and fund this requirement.

Nice To Haves

One year of experience completing customer sales orders.
One year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
Two years of experience designing customized products for customers using 20/20 or a Computer-Aided Design system.
Professional certification related to the department being considered.
Bilingual skills.

Responsibilities

Provide SMART customer service by approaching customers, understanding their needs, answering questions, and communicating the advantages of Lowe’s products and services.
Serve as a point of contact for customers and vendors in the department; provide project estimates, schedule installer visits, process and track customer orders and installations, and follow up on project completion.
In the Pro Department, focus on external accounts and outside sales and services.
Monitor inventory levels and work with vendors and other stores to locate merchandise and order replacement stock.
Conduct price reviews in accordance with pricing policies and maintain pricing and documentation.
Support checkout functions, call buttons, departmental pages, and requests for assistance.
Train department associates through on-the-job training on the sales floor and coaching on development needs.
Complete other duties as assigned.