Full Time - Sales Specialist - Millwork - Bilingual Preferred

Lowe's Companies, Inc.•Hickory, NC

3d•Onsite

About The Position

As a Sales Specialist at Lowe’s, you help customers identify the products they need and turn project ideas into reality. You spend much of your time consulting with customers, discussing project needs, answering questions, and helping them reach their home improvement goals. You become an expert on the products in your department, explaining specifications, features, promotions, and financing options to support sales and ensure customers’ needs are met. The department assignment is based on hiring needs and skillsets and may include Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, or Windows & Walls. The role is active and involves moving throughout the store or garden center, answering phones, and assisting customers. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed. Working conditions vary by location and may include both indoor and outdoor weather, extreme heat or cold, wet, damp, humid, windy, or drafty conditions, noise, and moving or shaking objects and equipment. Associates must follow lifting guidelines: single lifts are limited to 75 pounds, team lifts are used minimally starting at 75 pounds or when needed, and powered equipment should be used when required with proper training or assistance.

Requirements

High school diploma or GED.
One year of customer-facing sales experience or six months of Lowe’s retail experience. If the education requirement is not met, three years of external customer-facing sales experience or 18 months of Lowe’s retail experience is required.
One year of sales or customer service experience in a sales environment with required sales goals or metrics.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to stand and sit for prolonged periods.
Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
Obtain sales-related licensure or registration if required by state law; Lowe’s will support and fund this requirement.

Nice To Haves

One year of experience completing customer sales orders.
One year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
Two years of experience designing customized products for customers using 20/20 or a Computer-Aided Design system.
Professional certification related to the department being considered.
Bilingual skills.

Responsibilities

Provide SMART customer service by approaching customers, identifying their needs, answering questions, and explaining the advantages of Lowe’s products and services.
Serve as a point of contact for customers and vendors in the department.
Provide project estimates, schedule installer visits, process and track customer orders and installations, and follow up to help ensure project completion.
In the Pro Department, focus on external accounts and outside sales and services.
Monitor inventory to support sales, working with vendors and other stores to locate merchandise and order replacement stock.
Perform price reviews according to pricing policies and maintain pricing and documentation.
Support checkout functions, call buttons, departmental pages, and requests for assistance.
Train department associates on the sales floor and coach them on development needs.
Complete other duties as assigned.