Sales Specialist

Petco•Hudson, MA

2d•Onsite

About The Position

Petco’s Sales Specialist supports the success of the Pet Care Center by delivering knowledgeable, compassionate service to pets and their parents. The role includes sales-floor leadership, mentoring newer associates, assisting store leadership and supporting day-to-day store operations. The position is based in a Pet Care Center retail environment and requires active engagement with customers on the sales floor. Flexible availability is needed to support operating hours, including evenings, weekends, and holidays.

Requirements

At least 1 year of retail experience; specialty retail experience is preferred.
Strong communication, interpersonal, and customer service skills.
Ability to multitask and thrive in a fast-paced environment.
Strong problem-solving skills and professionalism when handling customer concerns.
Basic math skills and experience handling cash and transactions.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Ability to work in proximity to animals and tolerate exposure to animal dander, odors, noises, and cleaning chemicals.
Flexible availability for Pet Care Center operating hours, including evenings, weekends, and holidays.
Ability to perform frequent standing and walking, as well as bending, kneeling, and reaching.

Nice To Haves

Passion for animals and knowledge of pet care.
Experience in a specialty retail environment.

Responsibilities

Promote animal health, safety, and proper care in accordance with Petco policies and standards.
Share accurate pet care, nutrition, and product knowledge to help customers make informed decisions.
Greet customers and provide friendly, solution-focused service that builds trust and loyalty.
Demonstrate strong selling behaviors and exceptional customer service.
Help customers select products and services that meet their pets’ needs.
Educate customers about promotions, services, and loyalty programs, and support store sales goals.
Process sales, returns, and exchanges accurately and efficiently, including cashiering and point-of-sale transactions.
Mentor and train new and junior associates on policies, procedures, service expectations, and best practices.
Foster a collaborative and inclusive team environment.
Maintain store cleanliness, organization, and visual standards; support merchandising, recovery, and product presentation.
Monitor inventory and assist with restocking and replenishment.
Follow company policies, procedures, and safety standards.
Assist with opening and closing procedures as assigned.
Act as a floor leader when needed, supporting workflow and customer experience.
Help resolve customer concerns and escalate issues appropriately.
Support store leadership with operational tasks and special projects.