Full Time - Sales Specialist - Flooring - Day

Lowe's Home Centers•Weaverville, NC

3d•Onsite

About The Position

As a Sales Specialist at Lowe’s, you help customers identify the products they need and turn home improvement ideas into reality. You spend much of your time communicating with customers, discussing project needs, answering questions, and explaining product specifications, features, promotions, and financing options. You provide consulting services to help ensure customers’ needs are met and support sales in your assigned department, which may include Flooring or another department based on hiring needs and skillsets. The role is active and involves moving throughout the store or garden center, answering phones, and interacting with customers. You may also serve as a contact for customers and vendors, assist with estimates and installations, process and track orders, monitor inventory, maintain pricing documentation, support checkout functions, and train associates. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed.

Requirements

High school diploma or GED.
At least 1 year of customer-facing sales experience or 6 months of Lowe’s retail experience; alternatively, 3 years of external customer-facing sales experience or 18 months of Lowe’s retail experience if the education requirement is not met.
At least 1 year of sales or customer service experience in a sales environment with required sales goals or metrics.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to stand and sit for prolonged periods.
Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
Obtain sales-related licensure or registration if required by state law; Lowe’s will support and fund this requirement.

Nice To Haves

At least 1 year of experience completing customer sales orders.
At least 1 year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
At least 2 years of experience designing customized products for customers using 20/20 or a computer-aided design system.
Professional certification related to the department being considered.
Bilingual skills.

Responsibilities

Seek out customers, understand their needs, answer questions, and explain the advantages of Lowe’s products and services.
Serve as a point of contact for customers and vendors in the department.
Provide project estimates, schedule installer visits, process and track customer orders and installations, and follow up to ensure project completion.
In the Pro Department, focus on external accounts and outside sales and services.
Monitor inventory levels and work with vendors and other stores to locate merchandise and order replacement stock.
Perform price reviews according to pricing policies and maintain pricing and documentation.
Support checkout functions, call buttons, departmental pages, and requests for assistance.
Train department associates on the sales floor and coach them on development needs.
Complete other duties as assigned.