Sales Specialist

Petco • Mansfield, TX

1d • Onsite

About The Position

As a Senior Sales Associate, you help deliver exceptional experiences for pets and pet parents while supporting the success of the Pet Care Center. You go beyond day-to-day selling by serving as a mentor, role model, and trusted partner on the sales floor. You support store operations, assist leadership as needed, and help develop newer associates while providing knowledgeable, compassionate service rooted in a passion for pets.

Requirements

• At least 1 year of retail experience, preferably in a specialty retail environment.
• Strong communication, interpersonal, and customer service skills.
• Ability to multitask and thrive in a fast-paced environment.
• Strong problem-solving skills and professionalism in handling customer concerns.
• Basic math skills and experience handling cash and transactions.
• Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Ability to work in proximity to animals and exposure to animal dander, odors, noises, and cleaning chemicals.

Nice To Haves

• Passion for animals and knowledge of pet care.

Responsibilities

• Promote animal health, safety, and proper care in accordance with Petco policies and standards.
• Share accurate pet care, nutrition, and product knowledge to help customers make informed decisions.
• Maintain a safe, clean, and welcoming environment for pets, pet parents, and partners.
• Greet customers and provide friendly, solution-focused service that builds trust and loyalty.
• Demonstrate strong selling behaviors and exceptional customer service.
• Mentor and support new and junior associates, reinforcing best practices and store standards.
• Foster a collaborative and inclusive team environment.
• Help customers select products and services that meet their pets’ needs.
• Process sales, returns, and exchanges accurately and efficiently.
• Support merchandising and inventory activities, including restocking, recovery, and presentation.
• Assist with opening and closing procedures as assigned.
• Support store leadership with operational tasks and special projects.
• Help resolve customer concerns and escalate issues appropriately.
• Educate customers on promotions, services, and loyalty programs, and support store sales goals.
• Maintain store cleanliness, organization, and visual standards; monitor inventory and assist with replenishment.
• Ensure compliance with company policies, procedures, and safety standards.
• Act as a floor leader when needed, supporting workflow and customer experience.
• Assist management with escalated customer concerns and operational needs.

Benefits

• Opportunities to build leadership skills and grow your career.
• A collaborative, inclusive team culture.
• Purpose-driven work that makes a difference for pets and people.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed