Full Time - Sales Specialist - Flooring - Day

Lowe's Home Centers•Chesapeake, VA

13d•Onsite

About The Position

As a Sales Specialist in Flooring, you will help customers identify products for their home improvement projects and turn project ideas into reality. You will spend most of your time consulting with customers, answering questions, explaining product specifications, features, promotions, and financing options, and helping ensure their needs are met. You will also serve as a point of contact for customers and vendors, support sales and inventory activities, and assist with store operations and associate training. The role is active and involves moving throughout the store, answering phones, and interacting with customers. Working conditions may include indoor and outdoor weather, varying climates, noise, and moving or shaking objects and equipment. Occasional travel to meetings, training, or neighboring stores may be needed, but regular travel is not required.

Requirements

High school diploma or GED.
One year of customer-facing sales experience or six months of Lowe's retail experience; alternatively, three years of external customer-facing sales experience or 18 months of Lowe's retail experience if the education requirement is not met.
One year of sales or customer service experience in a sales environment with required sales goals or metrics.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to stand and sit for prolonged periods.
Ability to lift at least 25 pounds unassisted, or lift more than 25 pounds with or without an accommodation.
Obtain sales-related licensure or registration if required by state law; Lowe's will support and fund this requirement.

Nice To Haves

One year of experience completing customer sales orders.
One year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
Two years of experience designing customized products for customers using 20/20 or a Computer-Aided Design system.
Professional certification related to the department.
Bilingual skills.

Responsibilities

Seek out customers, understand their needs, answer questions, and explain the advantages of Lowe's products and services.
Serve as a point of contact for customers and vendors in the department; provide project estimates, schedule installer visits, process and track customer orders and installations, and follow up to support project completion.
In the Pro Department, focus on external accounts and outside sales and services.
Monitor inventory levels and coordinate with vendors and other stores to locate merchandise and order replacement stock.
Review prices according to pricing policies and maintain pricing and related documentation.
Support checkout functions, call buttons, departmental pages, and requests for assistance.
Train department associates through on-the-job training on the sales floor and coach them on development needs.
Complete other duties as assigned.

Benefits

Competitive pay and flexible schedules.
Additional bonus opportunities based on sales performance.
Multiple health insurance options.
Tuition assistance and other education support programs, including trade skills scholarships.
Company-matching 401(k).
10% associate discount and a broad discount platform.
Track to the Trades program and learning and development opportunities.
Health, dental, and vision insurance.
Life and disability insurance.
Paid time off based on role, tenure, and locality, including vacation, holidays, sick time, and volunteer time.
Flexible spending and health savings accounts.
Employee Assistance Program with concierge, work/life services, and no-cost counseling.
Business travel accident insurance.
Maternity and parental leave.
Adoption assistance.
Other discretionary benefits, based on eligibility, including annual bonuses, employee stock purchase plan and/or deferred compensation plan enrollment, and grant awards.