Full Time - Sales Specialist - ProServices - Bilingual Preferred

Lowe's Home Centers•Charlotte, NC

22h

About The Position

The Sales Specialist – ProServices engages professional customers to identify project opportunities, develop customer relationships, and increase sales. The role requires understanding customers’ businesses and project scopes, timelines, dependencies, and material needs, then providing suitable solutions. The specialist prepares and manages quotes, blueprints, material lists, orders, and deliveries, and coordinates fulfillment and follow-up to help ensure projects are completed accurately and on time. The position also involves prospecting for Pro customers, promoting Pro Credit and Lowe’s Loyalty Programs, using expanded inventory and merchandising programs to help meet customer needs, and partnering with salesfloor, fulfillment, and outside sales teams. The specialist maintains a safe, clean, organized Pro Desk area, supports store operations, and uses Lowe’s U and other training platforms to improve product knowledge and selling skills. Bilingual ability is preferred.

Requirements

High school diploma or GED, or equivalent years of experience in lieu of the education requirement, if applicable.
External experience in customer-facing sales or six months of Lowe’s retail experience.
One year of sales experience with the ability to identify and sell products based on customer needs.
One year of customer service experience, including identifying and resolving customer issues, helping customers locate products, greeting customers, answering phones, building customer relationships, and thanking customers for their business.
Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

Associate degree.
One year of experience entering and submitting customer sales orders, including special-order sales orders.
One year of experience identifying and selling products based on customer needs or plans.
One year of experience following up on outstanding or incomplete customer orders, sales, or installs.
One year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
One year of experience in a sales environment with required sales goals or metrics.
Bilingual ability.
Working knowledge of Microsoft Office, including Excel and Teams.
Professional certification related to the specialist’s department.

Responsibilities

Achieve individual sales goals by engaging Pro customers, identifying current and future project opportunities, building relationships, and driving sales growth.
Understand Pro customers’ businesses and project needs, including project scope, timelines, dependencies, and material requirements, to provide relevant solutions.
Create and manage quotes, blueprints, material lists, orders, and deliveries aligned to customer projects.
Promote Pro Credit and Lowe’s Loyalty Programs to generate Pro accounts and increase average tickets and transactions.
Coordinate fulfillment, delivery, and follow-up to help ensure projects are completed accurately and on time.
Prospect for new Pro customers by walking the sales floor and reviewing Top Accounts in MyRedVest.
Use Pro Extended Aisle and Pro Merchandising programs to meet customer needs when products or quantities are unavailable in-store or through Lowe’s distribution network.
Partner with salesfloor, fulfillment, and outside sales teams to provide a seamless customer experience.
Maintain a safe, clean, and organized Pro Desk area while supporting overall store operations.
Use Lowe’s U and other training platforms to learn updates and improve selling skills.