Full Time - Sales Specialist - ProServices - Bilingual Preferred

Lowe's Home Centers • Waycross, GA

7h

About The Position

The Sales Specialist – ProServices proactively engages Pro customers to identify project opportunities, develop customer relationships, and drive sales growth. The role builds an understanding of customers’ businesses and project requirements, including scope, timelines, dependencies, and materials, and provides relevant solutions. It prepares and manages quotes, blueprints, material lists, orders, and deliveries; promotes Pro Credit and Lowe’s Loyalty Programs; and coordinates fulfillment, delivery, and follow-up to help ensure projects are completed accurately and on time. The specialist also prospects for new Pro customers, uses expanded inventory and merchandising programs to meet product needs, partners with store teams to provide a seamless customer experience, and supports safe, clean, and organized store operations while continuing to develop selling skills through Lowe’s training platforms.

Requirements

• High school diploma or GED, or equivalent years of experience in lieu of the education requirement, if applicable.
• External experience in customer-facing sales or 6 months of Lowe’s retail experience.
• 1 year of sales experience with the ability to identify and sell products based on customer needs.
• 1 year of customer service experience, including identifying and resolving customer issues, locating products, greeting customers, answering phones, building customer relationships, and thanking customers for their business.
• Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

• Associate degree.
• 1 year of experience entering and submitting customer sales orders, including special-order sales orders.
• 1 year of experience identifying and selling products based on customer needs or plans.
• 1 year of experience following up on outstanding or incomplete customer orders, sales, or installs.
• 1 year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
• 1 year of experience in a sales environment with required sales goals or metrics.
• Bilingual ability.
• Working knowledge of Microsoft Office, including Excel and Teams.
• Professional certification related to the specialist’s department.

Responsibilities

• Proactively engage Pro customers to identify current and future project opportunities, build relationships, and grow sales.
• Learn customers’ business and project scope, timelines, dependencies, and material needs to recommend relevant solutions.
• Create and manage quotes, blueprints, material lists, orders, and deliveries aligned with customer projects.
• Promote Pro Credit and Lowe’s Loyalty Programs to generate new Pro accounts and increase average tickets and transactions.
• Coordinate fulfillment, delivery, and follow-up activities to support accurate, timely project completion.
• Prospect for new Pro customers by walking the sales floor and reviewing Top Accounts in MyRedVest.
• Use Pro Extended Aisle and Pro Merchandising programs to find sales solutions when needed products or quantities are unavailable in-store or within Lowe’s distribution network.
• Partner with salesfloor, fulfillment, and outside sales teams to deliver a seamless customer experience.
• Maintain a safe, clean, and organized Pro Desk area while supporting overall store operations.
• Use Lowe’s U and other training platforms to learn updates and improve selling skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED