Full Time - Sales Specialist - ProServices - Day - Bilingual Preferred
About The Position
The Sales Specialist - ProServices helps Pro customers identify project opportunities, find relevant products and services, and complete purchases. The role develops knowledge of customers’ businesses and project requirements, prepares and manages project-related sales materials and orders, and coordinates fulfillment and follow-up. It also supports customer acquisition, promotes Lowe’s Pro programs, and works with store teams to provide a seamless experience. The position maintains an organized Pro Desk area and uses Lowe’s training platforms to build product knowledge and selling skills.
Requirements
- High school diploma or GED, or equivalent years of experience in lieu of the education requirement, if applicable.
- External experience in customer-facing sales or six months of Lowe’s retail experience.
- One year of sales experience, including the ability to identify and sell products based on customer needs.
- One year of customer service experience, including identifying and resolving customer issues, helping customers locate products, greeting customers, answering phones, building customer relationships, and thanking customers for their business.
- Ability to obtain sales-related licensure or registration as required by law.
Nice To Haves
- Associate degree.
- One year of experience entering and submitting customer sales orders, including special-order sales orders.
- One year of experience identifying and selling products based on customer needs or plans.
- One year of experience following up on outstanding or incomplete customer orders, sales, or installations.
- One year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
- One year of experience in a sales environment with required sales goals or metrics.
- Bilingual ability.
- Working knowledge of Microsoft Office, including Excel and Teams.
- Professional certification related to the specialist’s department.
Responsibilities
- Achieve individual sales goals by engaging Pro customers, identifying current and future project opportunities, building relationships, and driving sales growth.
- Understand Pro customers’ businesses and project needs, including project scope, timelines, dependencies, and material requirements, to provide relevant solutions.
- Create and manage quotes, blueprints, material lists, orders, and deliveries aligned to customers’ projects.
- Promote Pro Credit and Lowe’s Loyalty Programs to generate Pro accounts and increase average tickets and transactions.
- Coordinate fulfillment, delivery, and follow-up to help ensure projects are completed accurately and on time.
- Prospect for new Pro customers by walking the sales floor and reviewing Top Accounts in MyRedVest.
- Use Pro Extended Aisle and Pro Merchandising programs to address product or quantity needs that cannot be met through in-store inventory or Lowe’s distribution network.
- Partner with salesfloor, fulfillment, and outside sales teams to deliver a seamless customer experience.
- Maintain a safe, clean, and organized Pro Desk area while supporting overall store operations.
- Use Lowe’s U and other training platforms to learn updates and improve selling skills.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
