Full Time - Sales Specialist - ProServices - Bilingual Preferred

Lowe's Home Centers•Marietta, GA

About The Position

The Sales Specialist – ProServices engages Pro customers to understand their current and future project needs, build customer relationships, and grow sales. The role develops knowledge of customers’ businesses and project scope, timelines, dependencies, and material requirements to provide appropriate solutions. It prepares and manages quotes, blueprints, material lists, orders, and deliveries, and coordinates fulfillment and follow-up to help ensure projects are completed accurately and on time. The specialist also prospects for new Pro customers, promotes Pro Credit and Lowe’s Loyalty Programs, and uses extended inventory and merchandising programs to meet customer needs. The position partners with salesfloor, fulfillment, and outside sales teams, maintains a safe and organized Pro Desk area, supports store operations, and uses Lowe’s training platforms to continue developing product knowledge and selling skills. Lowe’s Companies, Inc. is a home improvement company serving approximately 16 million customer transactions per week. It employs approximately 300,000 associates and operates more than 1,700 home improvement stores, 530 branches, and 130 distribution centers. The company supports communities through programs focused on safe, affordable housing, community spaces, skilled-trade development, and disaster relief. Lowe’s is an equal opportunity employer.

Requirements

High school diploma or GED, or equivalent years of experience in lieu of the education requirement, if applicable.
External experience in customer-facing sales or six months of Lowe’s retail experience.
One year of sales experience with the ability to identify and sell products based on customer needs.
One year of customer service experience, including identifying and resolving customer issues, helping customers locate products, greeting customers, answering phones, building customer relationships, and thanking customers for their business.
Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

Associate degree.
One year of experience entering and submitting customer sales orders, including special-order sales orders.
One year of experience identifying and selling products based on customer needs or plans.
One year of experience following up on outstanding or incomplete customer orders, sales, or installations.
One year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
One year of experience in a sales environment with required sales goals or metrics.
Bilingual ability.
Working knowledge of Microsoft Office, including Excel and Teams.
Professional certification related to the specialist’s department.

Responsibilities

Achieve individual sales goals by proactively engaging Pro customers, identifying project opportunities, building relationships, and driving sales growth.
Learn Pro customers’ businesses and project requirements, including scope, timelines, dependencies, and materials, to provide relevant solutions.
Create and manage quotes, blueprints, material lists, orders, and deliveries aligned with customer projects.
Promote Pro Credit and Lowe’s Loyalty Programs to generate new Pro accounts and increase average tickets and transactions.
Coordinate fulfillment, delivery, and follow-up to help ensure projects are completed accurately and on time.
Prospect for new Pro customers by walking the sales floor and reviewing Top Accounts in MyRedVest.
Use Pro Extended Aisle and Pro Merchandising programs to help win sales when needed products or quantities are unavailable in-store or within the Lowe’s distribution network.
Partner with salesfloor, fulfillment, and outside sales teams to provide a seamless customer experience.
Maintain a safe, clean, and organized Pro Desk area while supporting overall store operations.
Use Lowe’s U and other training platforms to learn key updates and improve selling skills.