Full Time - Sales Specialist - ProServices (Bilingual Preferred)- Day

Lowe's Companies, Inc.•Sevierville, TN

About The Position

The Sales Specialist – ProServices works with Pro customers to understand their businesses, projects, timelines, and material needs, then provides relevant solutions and supports sales growth. The role manages customer quotes, blueprints, material lists, orders, and deliveries, and coordinates fulfillment and follow-up to help ensure projects are completed accurately and on time. The specialist prospects for new Pro customers, builds relationships, promotes Pro Credit and Lowe’s Loyalty Programs, and uses expanded inventory programs to help meet product and quantity needs. The role partners with salesfloor, fulfillment, and outside sales teams, maintains a safe and organized Pro Desk area, supports store operations, and uses Lowe’s training resources to develop product knowledge and selling skills. Bilingual ability is preferred.

Requirements

High school diploma or GED, or equivalent years of experience in lieu of the education requirement, if applicable.
External experience in customer-facing sales or 6 months of Lowe’s retail experience.
1 year of sales experience with the ability to identify and sell products based on customer needs.
1 year of customer service experience, including identifying and resolving customer issues, helping customers locate products, greeting customers, answering phones, building customer relationships, and thanking customers for their business.
Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

Associate degree.
1 year of experience entering and submitting customer sales orders, including special-order sales orders.
1 year of experience identifying and selling products based on customer needs or plans.
1 year of experience following up on outstanding or incomplete customer orders, sales, or installs.
1 year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
1 year of experience in a sales environment with required sales goals or metrics.
Bilingual ability.
Working knowledge of Microsoft Office, including Excel and Teams.
Professional certification related to the specialist’s department.

Responsibilities

Achieve individual sales goals by proactively engaging Pro customers, identifying project opportunities, building relationships, and driving sales growth.
Learn Pro customers’ businesses and project needs, including scope, timelines, dependencies, and material requirements, to provide relevant solutions.
Create and manage quotes, blueprints, material lists, orders, and deliveries aligned to customer projects.
Promote Pro Credit and Lowe’s Loyalty Programs to generate new Pro accounts and increase average tickets and transactions.
Coordinate fulfillment, delivery, and follow-up to help ensure projects are completed accurately and on time.
Prospect for new Pro customers and build relationships by walking the sales floor and reviewing Top Accounts in MyRedVest.
Use Pro Extended Aisle and Pro Merchandising programs to help meet product and quantity needs when items are unavailable in-store or within Lowe’s distribution network.
Partner with salesfloor, fulfillment, and outside sales teams to deliver a seamless customer experience.
Maintain a safe, clean, and organized Pro Desk area while supporting overall store operations.
Use Lowe’s U and other training platforms to learn updates and improve selling skills.