Full Time - Sales Specialist - Flooring - Day

Lowe's Home Centers•Greer, SC

1d•Onsite

About The Position

As a Sales Specialist at Lowe's, you help customers identify products for their projects and turn their ideas into reality. You serve as a product expert, explaining specifications, features, promotions, and financing options, and provide consulting services to meet customers' needs. The role is based in a department assigned according to hiring needs and skillsets, including Flooring and other listed store departments. Work involves regular movement throughout the store or garden center, answering phones, and communicating with customers.

Requirements

High school diploma or GED.
One year of customer-facing sales experience or six months of Lowe's retail experience. If the education requirement is not met, three years of external customer-facing sales experience or 18 months of Lowe's retail experience is required.
One year of experience in sales or customer service in a sales environment with sales goals or metrics.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to stand and sit for prolonged periods.
Ability to lift at least 25 pounds unassisted, or over 25 pounds with or without an accommodation.
Obtain sales-related licensure or registration if required by state law; Lowe's will support and fund this requirement.

Nice To Haves

One year of experience completing customer sales orders.
One year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
Two years of experience designing customized products for customers using 20/20 or a Computer-Aided Design system.
Professional certification related to the department being considered.
Bilingual skills.

Responsibilities

Seek out customers, understand their needs, answer questions, and communicate the advantages of Lowe's products and services using SMART customer service.
Serve as a point of contact for customers and vendors in the department.
Provide project estimates, schedule installer visits, process and track customer orders and installations, and follow up to ensure project completion.
In the Pro Department, focus on external accounts and outside sales and services.
Monitor inventory to support sales, working with vendors and other stores to locate merchandise and order replacement stock.
Review pricing according to pricing policies and maintain pricing and related documentation.
Support checkout functions, call buttons, departmental pages, and requests for assistance.
Train and coach department associates through on-the-job training on the sales floor.
Complete other duties as assigned.