Sales Specialist

Testequity Hisco Group•North Richland Hills, TX

About The Position

The Sales Specialist provides outstanding service and support and helps the sales organization deliver a positive end-to-end customer experience throughout the sales lifecycle. The role supports Small Business customers and collaborates with the sales organization and internal teams, with an emphasis on responsiveness, accuracy, and proactive engagement across multiple channels. The position serves as the primary sales support contact for assigned Small Business accounts. It provides quotes, product information, and order assistance; monitors quotes and orders, lead times, and backorders; maintains accurate account information in ERP and CRM systems; and tracks and resolves customer issues. The Sales Specialist also partners with Sales to identify account opportunities and works with product teams and vendors when specialized product information is needed. Decision-making is guided, and the work is moderately complex.

Requirements

Prior ERP system experience is required.
Proficiency in Microsoft Office, including Outlook, Word, and Excel.
Professional phone and email etiquette and the ability to communicate professionally by phone and email.
Strong attention to detail, accuracy, and organization.
Excellent verbal and written communication skills.
Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
2–3+ years of experience in customer service or sales support.
High school diploma or GED required.
Experience providing quotes, customer support, or account management.
Ability to safely and successfully perform essential job functions consistent with applicable ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.

Nice To Haves

Customer service or sales support experience in industrial distribution or manufacturing.
Associate's degree.
Bilingual skills.
Technical product background or experience in distribution or supply chain.

Responsibilities

Serve as the primary sales support contact for Small Business accounts.
Support account growth by providing timely quotes, product information, and order assistance by phone, email, or webchat.
Monitor open quotes, open orders, lead times, and backorders for the assigned territory by verifying product availability, delivery timelines, and vendor information.
Maintain account accuracy by updating contacts, preferences, ship-to locations, and pricing information in ERP and CRM systems.
Provide escalated support for recurring issues affecting customer segments.
Track and resolve customer issues to minimize disruption to account activity.
Deliver fast, friendly service to strengthen customer relationships and improve retention.
Be directly and indirectly responsible for product quality.
Partner with Sales to proactively identify gaps or opportunities within Small Business customers.
Collaborate with product teams and vendors when unique or new product information is required.
Perform other duties as assigned by management to support the business.