Full Time - Sales Specialist - Flooring - Day

Lowe's Companies, Inc.•Glendale, AZ

About The Position

As a Sales Specialist in the Flooring department, you help customers identify products for their projects and turn ideas into reality. You spend most of your time communicating with customers, discussing project needs, answering questions, and helping them meet their home improvement goals. You become a product expert, explaining specifications, features, promotions, and financing options, and provide consulting services to help ensure customer needs are met before they leave the store. The role is active and involves moving throughout the store, answering phones, and speaking with customers. Depending on hiring needs and skillsets, Sales Specialists may work in a range of departments, including Flooring. This position does not require regular travel, though occasional travel to meetings, training, or neighboring stores may be needed. Working conditions can include indoor and outdoor weather, varying temperatures and humidity, noise, and moving or shaking objects and equipment. Associates follow lifting guidelines and use powered equipment when required and properly trained.

Requirements

High school diploma or GED.
One year of customer-facing sales experience or six months of Lowe's retail experience; alternatively, three years of external customer-facing sales experience or 18 months of Lowe's retail experience if the education requirement is not met.
One year of sales or customer service experience in a sales environment with required sales goals or metrics.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to stand and sit for prolonged periods.
Ability to lift at least 25 pounds unassisted, or lift over 25 pounds with or without an accommodation.
Obtain sales-related licensure or registration if required by state law; Lowe's will support and fund this requirement.

Nice To Haves

One year of experience completing customer sales orders.
One year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
Two years of experience designing customized products for customers using 20/20 or a Computer-Aided Design system.
Professional certification related to the department being considered.
Bilingual skills.

Responsibilities

Provide SMART customer service by seeking out customers, understanding their needs, answering questions, and communicating the advantages of Lowe's products and services.
Serve as a department contact for customers and vendors; provide project estimates, schedule installer visits, process and track customer orders and installations, and follow up on project completion.
For associates in the Pro Department, focus on external accounts and outside sales and services.
Monitor inventory to support sales and work with vendors and other stores to locate merchandise and order replacement stock.
Perform price reviews according to pricing policies and maintain pricing and documentation.
Support checkout functions, call buttons, departmental pages, and requests for assistance.
Train department associates through on-the-job sales-floor training and coaching on development needs.
Complete other duties as assigned.