Full Time - Sales Specialist - Flooring - Day

Lowe's Home Centers•Summerville, SC

3d•Onsite

About The Position

As a Sales Specialist at Lowe’s, you help customers identify the products and services they need and turn project ideas into reality. You provide product expertise, explain specifications, features, promotions, and financing options, and deliver consultative service to ensure customer needs are met. The position is assigned to a department based on hiring needs and skillsets; possible departments include Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, and Windows & Walls. The role involves frequent movement throughout the store or garden center, customer conversations, and answering phones. Sales Specialists may also serve as a point of contact for customers and vendors, provide project estimates, coordinate installer visits, process and track orders and installations, and follow up on project completion. The position does not require regular travel, though occasional travel to meetings, training, or neighboring stores may be needed. Work may take place indoors and outdoors and involve varying climates, noise, and moving or shaking objects and equipment. Associates must follow lifting guidelines, use powered equipment when required and properly trained, and may receive assistance from a trained coworker.

Requirements

High school diploma or GED.
One year of customer-facing sales experience or six months of Lowe’s retail experience; alternatively, three years of external customer-facing sales experience or 18 months of Lowe’s retail experience if the education requirement is not met.
One year of sales or customer service experience in a sales environment with required sales goals or metrics.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to stand and sit for prolonged periods.
Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
Obtain sales-related licensure or registration if required by state law; Lowe’s will support and fund this requirement.

Nice To Haves

One year of experience completing customer sales orders.
One year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
Two years of experience designing customized products for customers using 20/20 or a Computer-Aided Design system.
Professional certification related to the department being considered.
Bilingual skills.

Responsibilities

Seek out customers, understand their needs, answer questions, and explain the advantages of Lowe’s products and services using SMART customer service.
Serve as a point of contact for customers and vendors in the department.
Provide project estimates, schedule installer visits, process and track customer orders and installations, and follow up to ensure projects are completed.
In the Pro Department, focus on external accounts and outside sales and services.
Monitor inventory levels to support sales, working with vendors and other stores to locate merchandise and order replacement stock.
Perform price reviews according to pricing policies and maintain pricing and documentation.
Support checkout functions, call buttons, departmental pages, and requests for assistance.
Train department associates through on-the-job training on the sales floor and coach them on development needs.
Complete other duties as assigned.