Full Time - Sales Specialist - Millwork - Day

Lowe's Companies, Inc.•Columbia, SC

14d

About The Position

As a Sales Specialist in the Millwork department, you will help customers identify the products they need and turn project ideas into reality. You will spend much of your time communicating with customers, discussing project needs, answering questions, and supporting home improvement goals. You will become an expert on product specifications, features, promotions, and financing options, and provide consulting services to help meet customer needs. The role is active and involves moving throughout the store or garden center, answering phones, and interacting with customers. Depending on hiring needs and skillsets, Sales Specialists may work in Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, or Windows & Walls. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed. Working conditions vary by location and may include indoor and outdoor weather conditions, extreme heat or cold, wet or humid conditions, wind or drafts, noise, and moving or shaking objects and equipment. Lifting requirements vary by role, weight, and volume. Associates must follow lifting guidelines, use team lifts when needed, and use powered equipment when required after proper training or with trained assistance.

Requirements

High school diploma or GED, or the stated alternative experience: 3 years of external customer-facing sales experience or 18 months of Lowe's retail experience if the education requirement is not met.
One year of experience in customer-facing sales or six months of Lowe's retail experience.
One year of experience in sales or customer service in a sales environment with required sales goals or metrics.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to stand and sit for prolonged periods.
Ability to lift at least 25 pounds unassisted, or lift more than 25 pounds with or without an accommodation.
Obtain sales-related licensure or registration if required by state law; Lowe's will support and fund this requirement.

Nice To Haves

One year of experience completing customer sales orders.
One year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
Two years of experience designing customized products for customers using 20/20 or a Computer-Aided Design System.
Professional certification related to the department being considered.
Bilingual skills.

Responsibilities

Seek out customers, understand their needs, answer questions, and explain the advantages of Lowe's products and services using SMART customer service.
Serve as a point of contact for customers and vendors in the department.
Provide project estimates, schedule installer visits, process and track customer orders and installations, and follow up to ensure project completion.
In the Pro Department, focus on external accounts and outside sales and services.
Monitor inventory levels to support sales; work with vendors and other stores to locate merchandise and order replacement stock.
Conduct price reviews according to pricing policies and maintain pricing and documentation.
Support checkout functions, call buttons, departmental pages, and requests for assistance.
Train department associates on the sales floor and coach them on development needs.
Complete other duties as assigned.