Full Time - Sales Specialist - Millwork - Day

Lowe's Companies, Inc.•Lehighton, PA

2d•Onsite

About The Position

The Sales Specialist serves customers in the Millwork department, helping them identify products for their projects and turn project ideas into reality. The role involves actively moving throughout the store, answering phones, consulting with customers, explaining product specifications, features, promotions, and financing options, and providing assistance to support a sale and meet customer needs. The Sales Specialist serves as a point of contact for customers and vendors, provides project estimates, schedules installer visits, processes and tracks customer orders and installations, and follows up on project completion. The role also supports inventory management, pricing and documentation, checkout functions, and associate training. The position may occasionally require travel to meetings, training, or neighboring stores. Working conditions may include indoor and outdoor environments, varying and sometimes extreme weather, noise, and moving or shaking objects and equipment.

Requirements

High school diploma or GED.
One year of customer-facing sales experience or six months of Lowe's retail experience; alternatively, three years of external customer-facing sales experience or 18 months of Lowe's retail experience if the education requirement is not met.
One year of sales or customer service experience in a sales environment with required sales goals or metrics.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to stand and sit for prolonged periods.
Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
Obtain sales-related licensure or registration if required by state law; Lowe's will support and fund this requirement.

Nice To Haves

One year of experience completing customer sales orders.
One year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
Two years of experience designing customized products for customers using 20/20 or a Computer-Aided Design System.
Professional certification related to the department.
Bilingual skills.

Responsibilities

Seek out customers, understand their needs, answer questions, and explain the advantages of Lowe's products and services while providing SMART customer service.
Serve as a point of contact for customers and vendors in the department.
Provide project estimates, schedule installer visits, process and track customer orders and installations, and follow up to ensure projects are completed.
Monitor inventory levels and work with vendors and other stores to locate merchandise and order replacement stock.
Review prices according to pricing policies and maintain pricing and documentation.
Support checkout functions, call buttons, departmental pages, and requests for assistance.
Train department associates on the sales floor and coach them on development needs.
Complete other duties as assigned.