Full Time - Sales Specialist - Millwork - Day

Lowe's Home Centers•Altamonte Springs, FL

About The Position

As a Sales Specialist in the Millwork department, you will welcome customers, understand their project needs, answer questions, and help them choose products and services to achieve their home improvement goals. You will develop product expertise, explain product specifications, features, promotions, and financing options, and provide consulting services to help ensure customers’ needs are met. The position is active and involves moving throughout the store, answering phones, and speaking with customers. Department placement may vary based on hiring needs and skillsets. You will serve as a point of contact for customers and vendors in your department, assist with project estimates and installer scheduling, process and track customer orders and installations, and follow up on project completion. You will also support inventory, pricing, checkout, and associate development. Regular travel is not required, though occasional travel to meetings, training, or nearby stores may be needed. Work may take place indoors or outdoors, with exposure to varying weather conditions, noise, and moving equipment or objects.

Requirements

High school diploma or GED, unless qualifying through the alternative experience pathway.
At least 1 year of customer-facing sales experience or 6 months of Lowe’s retail experience; alternatively, 3 years of external customer-facing sales experience or 18 months of Lowe’s retail experience if the education requirement is not met.
At least 1 year of sales or customer service experience in a sales environment with required sales goals or metrics.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to stand and sit for prolonged periods.
Ability to lift 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
Obtain sales-related licensure or registration if required by state law; Lowe’s will support and fund this requirement.
Follow lifting guidelines, including limiting single lifts to 75 pounds and using team lifts minimally starting at 75 pounds or when needed.
Use powered equipment as required, with proper training or assistance from a trained coworker.

Nice To Haves

At least 1 year of experience completing customer sales orders.
At least 1 year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
At least 2 years of experience designing customized products for customers using 20/20 or a Computer-Aided Design system.
Professional certification related to the department being considered.
Bilingual skills.

Responsibilities

Seek out customers to understand their needs, answer questions, and communicate the advantages of Lowe’s products and services.
Serve as a point of contact for customers and vendors in the department.
Provide project estimates, schedule installer visits, process and track customer orders and installations, and follow up to ensure project completion.
In the Pro Department, focus on external accounts and outside sales and services.
Monitor inventory levels to support sales and work with vendors and other stores to locate merchandise and order replacement stock.
Perform price reviews according to pricing policies and maintain pricing and documentation.
Support checkout functions, call buttons, departmental pages, and requests for assistance.
Train department associates on the sales floor and coach them on development needs.
Complete other duties as assigned.