Full Time - Sales Specialist - Millwork - Day

Lowe's Home Centers•Austin, TX

About The Position

As a Sales Specialist in Lowe’s Millwork department, you are among the first associates customers meet and help them turn project ideas into reality. You consult with customers about their home improvement needs, answer questions, explain product features and options, and help complete sales. The role is active and involves moving throughout the store, answering phones, and communicating with customers. You may also work with vendors, provide project estimates, schedule installer visits, process and track orders and installations, monitor inventory, review pricing, assist with checkout and customer requests, and train department associates. The posting identifies the position as full-time and day shift. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed.

Requirements

High school diploma or GED.
One year of customer-facing sales experience or six months of Lowe’s retail experience; if the education requirement is not met, three years of external customer-facing sales experience or 18 months of Lowe’s retail experience is required.
One year of sales or customer service experience in a sales environment with sales goals or metrics.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to stand and sit for prolonged periods.
Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
Ability to obtain sales-related licensure or registration if required by state law; Lowe’s will support and fund this requirement.

Nice To Haves

One year of experience completing customer sales orders.
One year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
Two years of experience designing customized products using 20/20 or a computer-aided design system.
Professional certification related to the department.
Bilingual skills.

Responsibilities

Seek out customers, understand their needs, answer questions, and explain the advantages of Lowe’s products and services.
Serve as a point of contact for customers and vendors in the department.
Provide project estimates, schedule installer visits, process and track customer orders and installations, and follow up to ensure project completion.
Monitor inventory to support sales and work with vendors and other stores to locate merchandise and order replacement stock.
Review prices according to pricing policies and maintain pricing and documentation.
Support checkout functions, call buttons, departmental pages, and requests for assistance.
Conduct on-the-job training on the sales floor and coach associates on development needs.
Complete other duties as assigned.