Full Time - Sales Specialist - Millwork - Day

Lowe's Companies, Inc.•South Charleston, WV

1d•Onsite

About The Position

As a Sales Specialist at Lowe’s, you help customers identify the products and services they need and turn project ideas into reality. You spend much of your time speaking with customers, discussing project needs, answering questions, and advising them on home improvement goals. You become a product expert, explaining specifications, features, promotions, and financing options while providing consulting services to meet customer needs. The position is assigned to a department according to hiring needs and skillsets. Departments may include Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, or Windows & Walls. The role is active and involves moving around the store or garden center, answering phones, and assisting customers. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed. Working conditions can include indoor and outdoor environments, varied and sometimes extreme weather, noise, and moving or shaking objects and equipment.

Requirements

High school diploma or GED.
At least 1 year of customer-facing sales experience or 6 months of Lowe’s retail experience; alternatively, 3 years of external customer-facing sales experience or 18 months of Lowe’s retail experience if the education requirement is not met.
At least 1 year of sales or customer service experience in a sales environment with required sales goals or metrics.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to stand and sit for prolonged periods.
Ability to lift at least 25 pounds unassisted, or lift more than 25 pounds with or without an accommodation.
Obtain sales-related licensure or registration if required by state law; Lowe’s will support and fund this requirement.

Nice To Haves

At least 1 year of experience completing customer sales orders.
At least 1 year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
At least 2 years of experience designing customized products for customers using 20/20 or a Computer-Aided Design System.
Professional certification related to the department being considered.
Bilingual skills.

Responsibilities

Provide SMART customer service by seeking out customers, understanding their needs, answering questions, and explaining the advantages of Lowe’s products and services.
Serve as a point of contact for customers and vendors in the department.
Provide project estimates, schedule installer visits, process and track customer orders and installations, and follow up to ensure project completion.
In the Pro Department, focus on external accounts and outside sales and services.
Monitor inventory to support sales, working with vendors and other stores to locate merchandise and order replacement stock.
Perform price reviews according to pricing policies and maintain pricing and documentation.
Support checkout functions, call buttons, departmental pages, and requests for assistance.
Train department associates on the sales floor and coach them on development needs.
Complete other duties as assigned.