Temporary Sales Specialist III

Cambia Health Solutions • Portland, OR

9d • Remote

About The Position

This is a temporary role within Cambia's Cause to create a person-focused and economically sustainable health care system. The Sales Specialist provides administrative and technical assistance to internal sales staff and potential customers, focusing on customer education and retention. The role involves developing skills across small, mid-size, and large group markets to enhance the customer healthcare experience. The position requires a passion for helping others navigate healthcare options and a drive for sales expertise, thriving in a collaborative environment.

Requirements

• Associate's Degree and 3-5 years of experience in customer service or equivalent combination of education and work experience.
• Demonstrated ability to use MS Office products and other corporate software as required.
• Strong oral, written and interpersonal skills including courteous telephone etiquette.
• Ability to interpret policies and procedures and communicate effectively.
• Demonstrates excellent customer service skills (empathizes with customers, asks effective questions, seeks to satisfy).
• Demonstrated ability to set priorities and strong attention to detail in a rapidly changing environment.
• Demonstrates the ability to work effectively on teams to accomplish group objectives.
• Apply knowledge and experience to answer a variety of increasingly complex inquiries.
• Identify issues promptly and independently take corrective steps to resolve.
• Perform detailed research and problem solving for increasingly complex issues to assist both internal and external stakeholders.
• Must have a wired internet connection that is not satellite or cellular and internet service with a minimum upload speed of 5Mb and a minimum download speed of 10 Mb.
• Access to a personal mobile device to set up Multi-Factor Authentication (MFA) upon joining the company.

Nice To Haves

• Experience with AI tools and technologies to enhance productivity and decision-making in professional settings highly desired.

Responsibilities

• Assist in all internal aspects of sales and renewal process that do not involve independent, direct solicitation or decisions of quote, new sale or renewal activity.
• Internal and external communication to support the Sales staff.
• Quickly and accurately assess inquiries in order to understand the customer needs.
• Identify issues promptly and determine corrective steps to resolve.
• Document customer inquiries and actions on tracking system.
• Review documentation or correspondence for completeness.
• Acquire missing information following established policies and procedures.
• Data entry of customer information.
• Explain benefits, rules of eligibility, and grievance/appeal procedures to internal and external stakeholders.
• Manage emails, appropriate work production queues, calls and correspondence on a daily basis and prioritize follow-through.
• May generate written correspondence and process document requests.
• Maintain files/records of constantly changing customer information.

Benefits

• Competitive salary
• Generous benefits (Note: This is a temporary non-benefited role, so this may refer to general company benefits not applicable to this specific position)
• Work alongside diverse teams building cutting-edge solutions to transform health care.
• Grow your career with a company committed to helping you succeed.
• Give back to your community by participating in Cambia-supported outreach programs.
• Connect with colleagues who share similar interests and backgrounds through our employee resource groups.

What This Job Offers

• Career Level: Mid Level
• Education Level: Associate degree