Temporary Sales Specialist III

Cambia Health Solutions•Washington, DC

10d•$24 - $38•Remote

About The Position

Every day, Cambia’s dedicated team of Sales Specialist are living our mission to make health care easier and lives better. As a member of the Oregon and Washington Sales team, our Sales Specialists provides administrative and technical assistance to both internal sales staff and potential customers. The position focuses on customer education and retention while developing skills across small, mid-size, and large group markets – all in service of creating a person-focused health care experience. Do you have a passion for helping others navigate their healthcare options and a drive to grow your sales expertise? Do you thrive in a collaborative environment where you can support both your team and potential customers? Then this role may be the perfect fit. This is a temporary non-benefited role that will require availability from 9/1/2026 - 3/31/27.

Requirements

Associate's Degree and 3-5 years of experience in customer service or equivalent combination of education and work experience
Demonstrated ability to use MS Office products and other corporate software as required.
Strong oral, written and interpersonal skills including courteous telephone etiquette.
Ability to interpret policies and procedures and communicate effectively.
Demonstrates excellent customer service skills (empathizes with customers, asks effective questions, seeks to satisfy).
Demonstrated ability to set priorities and strong attention to detail in a rapidly changing environment.
Demonstrates the ability to work effectively on teams to accomplish group objectives.
Apply knowledge and experience to answer a variety of increasingly complex inquiries.
Identify issues promptly and independently take corrective steps to resolve.
Perform detailed research and problem solving for increasingly complex issues to assist both internal and external stakeholders.
Must have a wired internet connection that is not satellite or cellular and internet service with a minimum upload speed of 5Mb and a minimum download speed of 10 Mb.
New hires will need access to a personal mobile device to set up Multi-Factor Authentication (MFA) upon joining the company.

Nice To Haves

Experience with AI tools and technologies to enhance productivity and decision-making in professional settings highly desired

Responsibilities

Assist in all internal aspects of sales and renewal process that do not involve independent, direct solicitation or decisions of quote, new sale or renewal activity.
Internal and external communication to support the Sales staff.
Quickly and accurately assess inquiries in order to understand the customer needs.
Identify issues promptly and determine corrective steps to resolve.
Document customer inquiries and actions on tracking system.
Review documentation or correspondence for completeness. Acquire missing information following established policies and procedures.
Data entry of customer information
Explain benefits, rules of eligibility, and grievance/appeal procedures to internal and external stakeholders.
Manage emails, & appropriate work production ques, calls and correspondence on a daily basis and prioritize follow-through.
May generate written correspondence and process document requests.
Maintain files/records of constantly changing customer information.