Sales & Services Coordinator

Delta Hotels by Marriott Minneapolis NE•Minneapolis, MN

About The Position

We are seeking a highly organized, guest service-focused professional to join our Sales & Events team as a Sales & Services Coordinator. This role handles the day-to-day work behind group business, including reservations, room blocks, guest communication, and keeping details accurate across systems. You will serve as a central point of contact for clients and internal teams, ensuring accuracy across systems, seamless communication, and a high-quality guest experience. This position is ideal for someone who enjoys structured, detail-oriented work, takes pride in getting the details right, and is looking to build consistency and expertise within a stable, operations-focused role.

Requirements

1–3 years of experience in hospitality, reservations, front office, or administrative support
Experience managing high-volume phone and email communication
Strong organizational skills and attention to detail
Proficiency in Microsoft Outlook, Excel, and Word
High school diploma or GED
You care about guest experience and handle requests with patience and attention
You build good working relationships and treat people with respect
You communicate clearly in both writing and conversation
You stay organized and keep track of details, even when things get busy
You notice when something is off and take steps to fix it
You stay steady when plans change and adjust without getting overwhelmed
You take ownership of your work and follow through
You work well with others and handle conflict in a calm, respectful way
You understand how a hotel runs or are willing to learn quickly
You are comfortable working in systems and keeping information accurate
You show up on time, stay reliable, and participate in team meetings and training

Nice To Haves

Hotel experience, particularly with group reservations or room blocks
Experience with systems such as Opera PMS or Delphi
Experience supporting a sales or events team
College degree
Enjoys structured, detail-oriented work and clear processes
Takes pride in accuracy and consistency
Comfortable managing a high volume of emails, calls, and system tasks
Prefers a stable, operations-focused role over a commission-based sales path
Finds satisfaction in supporting others and making things run smoothly behind the scenes

Responsibilities

Create, modify, and manage individual and group reservations
Build and maintain room blocks, rooming lists, and reservation links
Monitor pickup, pacing, and inventory; communicate risks and updates to Sales Managers
Ensure accuracy of rates, availability, and billing setup across all reservations
Serve as a primary point of contact for group clients via phone and email
Respond to inquiries, requests, and changes with professionalism and urgency
Communicate booking details, policies, and updates clearly
Coordinate group details across departments to ensure seamless execution
Lead and prepare internal resume meetings and distribute resume packets
Coordinate amenities, VIP arrangements, and group logistics
Create and manage event signage and supporting materials
Manage incoming leads and assist with pipeline tracking
Maintain CRM systems, calendars, and internal documentation
Prepare sales materials and internal communications
Maintain accurate data across all systems (PMS, CRM, contracts, resumes)
Audit reservations, routing, billing, and group setup for accuracy
Track and report on key metrics including pickup, pacing, funnel, and forecast
Identify discrepancies and proactively resolve or escalate issues
Partner with Front Office, Revenue Management, Accounting, and F&B teams
Communicate group needs, changes, and priorities clearly across departments
Support operational alignment to ensure a consistent guest experience