Sales & Service Supervisor

Hajoca•Fresno, CA

About The Position

Are you outgoing, knowledgeable, and service-oriented? Do you enjoy building relationships and providing an excellent customer service experience? Do you like to lead others? If so, then we’d like you to join our team as a Sales & Service Supervisor. You will supervise a team of Inside and Outside Sales Representatives. Provide training and guidance to Inside and Outside Sales teams to ensure adherence to company policies and procedures. Work with your Profit Center Manager to establish revenue and margin targets. Serve as an escalated point of contact for customers with inquiries or concerns and ensure a high level of customer satisfaction. Process Sales Orders and Bids generated through telephone sales transactions. Grow and retain an established customer base and develop new business using outbound telemarketing campaigns. Meet or exceed the Profit Center’s monthly required GP targets. Assist customers in all aspects of their orders. Investigate and resolve customer problems; address pricing deductions and material returns timely and in accordance with Company policy and procedure. Support all Sales activities and all Profit Center activities as part of our Profit Center team. Communicate to the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk. Successfully complete required safety and compliance training programs as assigned. Perform other reasonably related duties as assigned by immediate supervisor and other management as required. Additional responsibilities include supporting business development initiatives, overseeing branch operations and inventory management, and assisting with team development.

Requirements

Minimum 3+ years of experience in sales; contractor sales preferred
Possess a proper and valid driver’s license
Knowledge of products sold in the Profit Center
Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, customer contact files, and to analyze customer data.
Read, write, speak, and understand English.
Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.

Nice To Haves

Possess leadership qualities and be viewed as a leader.
Have experience promoting a productive and positive team environment, and coaching staff to do their best work to achieve the highest levels of customer satisfaction.
Possess outstanding customer service, telephone/verbal communication, and generous listening skills.
Demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross sell.
Build influential relationships and trust with customers and vendors through open and interactive communication.
Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value-added services, ask for the order and close the sale.
Be able to build positive working relationships and inspire teamwork with co-workers.
Be able to learn and operate the computer related systems used to process orders.
Be able to learn to operate warehouse material-handling equipment.

Responsibilities

Supervise a team of Inside and Outside Sales Representatives.
Provide training and guidance to Inside and Outside Sales teams to ensure adherence to company policies and procedures.
Work with your Profit Center Manager to establish revenue and margin targets.
Serve as an escalated point of contact for customers with inquiries or concerns and ensure a high level of customer satisfaction.
Process Sales Orders and Bids generated through telephone sales transactions.
Grow and retain an established customer base and develop new business using outbound telemarketing campaigns.
Meet or exceed the Profit Center’s monthly required GP targets.
Assist customers in all aspects of their orders.
Investigate and resolve customer problems; address pricing deductions and material returns timely and in accordance with Company policy and procedure.
Support all Sales activities and all Profit Center activities as part of our Profit Center team.
Communicate to the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk.
Successfully complete required safety and compliance training programs as assigned.
Perform other reasonably related duties as assigned by immediate supervisor and other management as required.
Supporting business development initiatives.
Overseeing branch operations and inventory management.
Assisting with team development.