Retail Sales & Service Supervisor

evo • Whistler, BC

1d • $25 - $29 • Onsite

About The Position

evo is a leading multi-channel retail brand that stands at the intersection of community, commerce, action sports and the outdoor lifestyle. evo Rentals is more than just a rental shop. We create experiences that connect people to the mountains, trails, and community we love. We are looking for a passionate and people-first Retail Supervisor to help lead our Whistler team through exceptional guest experiences, strong operational execution, and community-driven leadership. This role is ideal for someone who thrives in a fast-paced environment, loves developing teams, and is excited to play a key role in growing one of Whistler’s most dynamic rental and retail businesses.

Requirements

• 4+ years of experience within retail, rental, or customer-focused environments, including demonstrated leadership and supervisory experience in a fast-paced specialty retail or multi-channel business.
• Strong leadership skills with a passion for employee growth, coaching, and team development.
• Proven ability to prioritize tasks, delegate effectively, and manage multiple responsibilities in a high-volume environment.
• Strong organizational, communication, and conflict resolution skills.
• Experience with retail operations including cash handling, merchandising, inventory management, customer service, and scheduling.
• Ability to analyze reporting and business trends to support operational decision making.
• Comfortable working with POS systems, scheduling platforms, Microsoft Office, and retail technology systems.
• A proactive mindset with the ability to problem solve and adapt quickly in a dynamic environment.
• Passion for outdoor sports, community engagement, and delivering exceptional guest experiences.
• Availability to work flexible schedules including weekends, holidays, and peak seasonal periods.

Responsibilities

• Lead, coach, and support Retail Associates, Cashiers, and store support staff, fostering a collaborative and high-performing team environment.
• Recruit, onboard, train, and retain team members while supporting ongoing employee development and performance management.
• Provide consistent coaching, feedback, recognition, and accountability to support individual and team growth.
• Foster a culture of inclusivity, teamwork, and open communication aligned with evo’s values and The Great 8.
• Support staffing coverage and operational consistency across evo Whistler locations as needed.
• Oversee daily retail operations, ensuring exceptional guest service across all touchpoints.
• Supervise and coordinate sales staff and cashiers while ensuring smooth execution of daily operations.
• Assign team members to duties and prepare optimized work schedules based on traffic trends and operational needs.
• Lead by example on the sales floor, actively supporting retail, rental, and guest service operations during peak business periods.
• Resolve customer concerns, escalated issues, returns, and supply shortages in a professional and solutions-oriented manner.
• Authorize payments, refunds, exchanges, and return of merchandise in accordance with company policy.
• Support store opening and closing procedures, keyholder responsibilities, and signing for deliveries when required.
• Ensure service level agreements (SLAs) are consistently achieved across order fulfillment, guest communication, and operational workflows.
• Maintain evo’s visual merchandising standards including displays, signage, cleanliness, and overall store presentation.
• Support service operations by coordinating routine maintenance schedules, vendor servicing, and operational oversight of large equipment and machinery to ensure safe, efficient, and uninterrupted store operations.
• Maintain awareness of equipment condition and facility needs across rental, retail, and service environments, proactively escalating repair, safety, or operational concerns as needed.
• Partner closely with the Sales & Referral Manager to support rental business growth, maximize booking conversion, strengthen partner relationships, and deliver a seamless guest experience across all rental touchpoints.
• Support execution of referral and partnership initiatives with hotels, tourism partners, concierges, and local businesses to drive awareness and rental revenue growth.
• Lead and support community events hosted through evo Rentals in partnership with brand partners, local organizations, and non-profit groups.
• Collaborate with cross-functional teams to execute local marketing initiatives and activations that strengthen evo’s presence within the Whistler community.
• Monitor guest feedback and support continuous improvement initiatives focused on customer satisfaction.
• Maintain inventory accuracy through cycle counts, replenishment processes, receiving, transfers, and loss prevention procedures.
• Monitor inventory levels and coordinate merchandise orders to support business demands and seasonal trends.
• Utilize reporting and business analytics to support operational decision making and sales performance.
• Prepare and support reporting related to sales performance, merchandising, staffing, and operational trends.
• Support expense management and labor efficiency while maintaining a strong employee and guest experience.

Benefits

• Complimentary Whistler Bike Park Pass (eligibility requirements apply)
• Complimentary Whistler Blackcomb Spirit Pass (eligibility requirements apply)
• 40 Hours of Paid Volunteer Time
• Charitable Donation Matching Program
• Extended Medical Coverage (eligibility requirements apply)
• Employee Discounts and exclusive pro deals on top brands
• Time Together Outdoors including ride days, community events, and volunteer opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed