Retail Sales & Service Supervisor

evo

1d • Onsite

About The Position

evo is a leading multi-channel retail brand that stands at the intersection of community, commerce, action sports and the outdoor lifestyle. This is personified by a distinctly curated product assortment and a creative approach to crafting highly differentiated customer experiences. We define success differently than most. Balancing our goals of (1) building an iconic brand and business (2) creating an extraordinary place and path for our employees and (3) leveraging our success to give back, helping to empower underprivileged children is paramount to evos success. We have a passion for community, sports and lifestyle, and a collective hunger when it comes to building a great company together.

At evo, we believe the outdoors should be accessible, inclusive, and unforgettable. evo Rentals is more than just a rental shop. We create experiences that connect people to the mountains, trails, and community we love. We are looking for a passionate and people-first Retail Supervisor to help lead our Whistler team through exceptional guest experiences, strong operational execution, and community-driven leadership. This role is ideal for someone who thrives in a fast-paced environment, loves developing teams, and is excited to play a key role in growing one of Whistler’s most dynamic rental and retail businesses.

Requirements

• 4+ years of experience within retail, rental, or customer-focused environments, including demonstrated leadership and supervisory experience in a fast-paced specialty retail or multi-channel business.
• Strong leadership skills with a passion for employee growth, coaching, and team development.
• Proven ability to prioritize tasks, delegate effectively, and manage multiple responsibilities in a high-volume environment.
• Strong organizational, communication, and conflict resolution skills.
• Experience with retail operations including cash handling, merchandising, inventory management, customer service, and scheduling.
• Ability to analyze reporting and business trends to support operational decision making.
• Comfortable working with POS systems, scheduling platforms, Microsoft Office, and retail technology systems.
• A proactive mindset with the ability to problem solve and adapt quickly in a dynamic environment.
• Passion for outdoor sports, community engagement, and delivering exceptional guest experiences.
• Availability to work flexible schedules including weekends, holidays, and peak seasonal periods.

Responsibilities

• Lead, coach, and support Retail Associates, Cashiers, and store support staff, fostering a collaborative and high-performing team environment.
• Recruit, onboard, train, and retain team members while supporting ongoing employee development and performance management.
• Provide consistent coaching, feedback, recognition, and accountability to support individual and team growth.
• Foster a culture of inclusivity, teamwork, and open communication aligned with evo’s values and The Great 8.
• Support staffing coverage and operational consistency across evo Whistler locations as needed.
• Oversee daily retail operations, ensuring exceptional guest service across all touchpoints.
• Supervise and coordinate sales staff and cashiers while ensuring smooth execution of daily operations.
• Assign team members to duties and prepare optimized work schedules based on traffic trends and operational needs.
• Lead by example on the sales floor, actively supporting retail, rental, and guest service operations during peak business periods.
• Resolve customer concerns, escalated issues, returns, and supply shortages in a professional and solutions-oriented manner.
• Authorize payments, refunds, exchanges, and return of merchandise in accordance with company policy.
• Support store opening and closing procedures, keyholder responsibilities, and signing for deliveries when required.
• Ensure service level agreements (SLAs) are consistently achieved across order fulfillment, guest communication, and operational workflows.
• Maintain evo’s visual merchandising standards including displays, signage, cleanliness, and overall store presentation.
• Support service operations by coordinating routine maintenance schedules, vendor servicing, and operational oversight of large equipment and machinery to ensure safe, efficient, and uninterrupted store operations.
• Maintain awareness of equipment condition and facility needs across rental, retail, and service environments, proactively escalating repair, safety, or operational concerns as needed.
• Partner closely with the Sales & Referral Manager to support rental business growth, maximize booking conversion, strengthen partner relationships, and deliver a seamless guest experience across all rental touchpoints.
• Support execution of referral and partnership initiatives with hotels, tourism partners, concierges, and local businesses to drive awareness and rental revenue growth.
• Lead and support community events hosted through evo Rentals in partnership with brand partners, local organizations, and non-profit groups.
• Collaborate with cross-functional teams to execute local marketing initiatives and activations that strengthen evo’s presence within the Whistler community.
• Monitor guest feedback and support continuous improvement initiatives focused on customer satisfaction.
• Maintain inventory accuracy through cycle counts, replenishment processes, receiving, transfers, and loss prevention procedures.
• Monitor inventory levels and coordinate merchandise orders to support business demands and seasonal trends.
• Utilize reporting and business analytics to support operational decision making and sales performance.
• Prepare and support reporting related to sales performance, merchandising, staffing, and operational trends.
• Support expense management and labor efficiency while maintaining a strong employee and guest experience.

Benefits

• Complimentary Whistler Bike Park Pass (eligibility requirements apply)
• Complimentary Whistler Blackcomb Spirit Pass (eligibility requirements apply)
• 40 Hours of Paid Volunteer Time
• Charitable Donation Matching Program
• Extended Medical Coverage (eligibility requirements apply)
• Employee Discounts and exclusive pro deals on top brands
• Time Together Outdoors including ride days, community events, and volunteer opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed