Sales & Service Representative (Teller)

First Citizens Bank•Saluda, SC

About The Position

The Sales and Service Representative (Teller) processes transactions and other customer service requests in a branch. The role helps customers learn about the bank’s capabilities, tools, and resources, and supports branch sales efforts by identifying and referring opportunities to the appropriate bank partner. The successful candidate is comfortable initiating conversations, demonstrates professionalism and empathy, learns and adapts quickly to new information and technology, builds effective working relationships, handles multiple demands, and moves efficiently through problem resolution.

Requirements

High school diploma or GED.
At least 6 months of customer service experience.
Financial literacy.
Knowledge of retail banking products and services.
Customer service skills.
Transaction processing skills.
Written and verbal communication skills.

Nice To Haves

Sales experience.

Responsibilities

Build collaborative partnerships that deliver value for customers, prospects, and colleagues.
Initiate conversations to identify sales or referral opportunities.
Listen attentively, ask questions to understand customer needs and preferences, and act promptly to address immediate needs.
Seek coaching, support bank initiatives, and use available tools to improve performance.
Comply with regulations, bank policies, procedures, and delegated authorities to manage credit, operational, reputational, regulatory, and legal risks.
Complete required training by established deadlines.
Perform assigned general office management duties to support operational efficiency.
For roles that accept deposits, ensure transaction accuracy and operational efficiency; accountability may include individual contributions and team performance.